IT Administrator

Job description / Role

Job overview

Dubai Heights Academy

Dubai Heights Academy is a warm and welcoming place to work. Located in the Al Barsha South area of Dubai, this is an exciting opportunity to join our team.

The school opened in 2017. It offers an inclusive, exciting and outstanding education to an international community of students from FS1 to Year 12 (2025-2026) and will continue to grow organically to Year 13.

The campus is state-of-the-art with separate buildings for each phase as well as a 380 seat auditorium. There are three temperature controlled swimming pools, fully equipped science and computer labs, specialist rooms for art, DT, music, and drama, a library, two multipurpose sports halls, a full size football pitch, a variety of outdoor play areas and a spacious canteen. Our sprawling 292,000 sqft campus boasts 3 buildings dedicated for each phase, and we are thrilled to announce the recent opening of our brand new secondary building in August 2025, marking our most ambitious project yet.

Dubai Heights Academy provides a curriculum that meets the needs of all of our students and follows the National Curriculum for England as the basis of its curriculum. This has been tailored to comply with local requirements and supplemented with Arabic language, Islamic Studies, Moral Education and Social Studies. In addition, Dubai Heights Academy has partnered with MIT (Massachusetts Institute of Technology) to develop and deliver a bespoke AI (artificial intelligence) project-based programme for secondary and an early language programme using social robots for primary, to further enrich our broad and balanced curriculum.

We are driven by an underlying philosophy captured by our school ethos of ‘Every Child, Every Mind and Everybody matters’ and believe that every student deserves the best possible education, regardless of background and ability.

Job overview

Dubai Heights Academy has an opening for a meticulous and proactive IT administrator who will play a key role in ensuring the smooth operation and integrity of our IT systems, contributing significantly to our school's success.

We expect all applicants to be well qualified, self-motivated, adaptable, imaginative, and keen to join a team that is committed to academic excellence.

Key responsibilities:

• IT support & helpdesk
  Provide first-line support to staff and students for hardware, software, and network issues.
  Monitor and respond to help desk tickets in a timely manner.
  Escalate complex cases to the Senior IT Administrator when required.
• Network & systems administration
  Assist in maintaining LAN/WAN networks, Wi-Fi, VPNs, and firewalls.
  Support Active Directory, DNS, DHCP, and user account management.
  Perform routine system monitoring and updates.
• User & access management
  Create and manage user accounts, passwords, and access permissions.
  Support onboarding/offboarding processes for staff and students.
  Maintain secure access and authentication systems.
• Software & applications
  Install, configure, and troubleshoot school applications.
  Support the use of SIS, LMS, Google Workspace, and Microsoft 365.
  Assist in integrating digital learning tools into classroom use.
• Hardware & devices
  Maintain desktops, laptops, printers, projectors, and smartboards.
  Conduct regular audits of IT equipment and keep inventory updated.
  Coordinate with vendors for repairs and warranty claims.
• AV & event support
  Provide technical setup and support for school events, assemblies, and conferences.
  Maintain AV equipment and ensure reliable performance.
• Backup & security
  Support routine data backup procedures and monitoring.
  Apply software updates and security patches.
  Assist with enforcing IT and data protection policies.
• Training & guidance
  Provide basic IT training and guidance to staff and students.
  Promote good practice in IT security and safe technology use.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• Minimum 2–3 years’ experience in IT support or administration.
• Strong knowledge of computer hardware, software, and networking.
• Familiarity with cloud services (Google Workspace/Microsoft 365).
• Experience in school IT environments preferred.
• Professional certifications (Microsoft, Cisco, ITIL, CompTIA) are desirable.

In return we can offer you:

• A positive and innovative learning culture supported by students, staff, parents and governors
• A collaborative and supportive attitude amongst staff which promotes a sense of teamwork and unity
• A Senior Leadership team who is committed to promoting the best environment and outcomes for staff and students
• Our compensation and benefits package includes (where applicable):
• Competitive tax-free salary
• Visa and medical insurance coverage
• End of service gratuity in line with UAE Labour Law

Interviews will take place at Dubai Heights Academy or via Zoom, should a face to face interview not be possible. Closing date for applications is as advertised, however interviews may take place ahead of this date so an early application is advantageous. Preference will be given to candidates who are able to teach more than one subject.

Whilst we thank all applicants, only shortlisted candidates will be contacted.

Safeguarding statement:

Dubai Heights Academy is totally committed to safeguarding and promoting the welfare of children and young people and as such expects all its employees to share this commitment. All new staff will be subject to enhanced pre-employment clearance including identity checks, criminal background checks (from your home country/country of residence), qualification checks (attestation) and employment checks to include an exploration of any gaps in employment and at least two satisfactory professional references, which will be verified. Applicants may also be required to provide other applicable personal documents e.g. degree, marriage certificate etc. A full checklist will be provided to successful candidates.