IT Administrator

Job description / Role

Description

Apt Resources is looking for an experienced IT manager / IT administrator to lead our client's IT operations and ensure the smooth functioning of all IT systems and services within our organization.

This role will be responsible for Wi-Fi, email, hardware, CRM, domains, hosting, and data security, while ensuring smooth day-to-day IT operations in Business Bay, Dubai, UAE.

Responsibilities:

1. Wi-Fi management
   Regularly review and update Wi-Fi security protocols.
   Change network passwords as required.
   Monitor network traffic for any suspicious activity (monthly/quarterly).
2. Email management
   Create and configure new employee email accounts.
   Provide setup instructions for approved devices.
   Manage standardized company email signatures (ongoing/as needed).
3. Laptop & device configuration
   Set up and configure laptops and devices in line with company policy.
   Install and maintain company-approved software.
   Manage user access rights to prevent unauthorized admin privileges.
   Ensure all devices have active antivirus and encryption enabled.
4. Domain & hosting management
   Renew domain registrations annually.
   Manage DNS configurations and hosting provider services.
   Oversee hosting operations to ensure uptime, performance, and security.
5. CRM & application management
   Create and update CRM user accounts and permissions.
   Manage role-based access and review permissions (monthly/as needed).
   Monitor CRM data integrity and security.
   Oversee CRM automation and process configuration.
   Manage company applications and user accounts.
   Basic programming knowledge preferred: PHP, JavaScript/jQuery, Smarty/HTML, Linux, MySQL.
6. Security audits & risk management
   Conduct quarterly IT security audits to identify vulnerabilities.
   Implement corrective measures and report findings to management.
7. Hardware & infrastructure maintenance
   Perform regular maintenance on company hardware, servers, and networking equipment.
   Ensure CCTV and surveillance systems are operational.
   Configure and maintain smart screens in meeting rooms.
8. Data backup & recovery
   Perform daily backups of critical company data.
   Test recovery procedures quarterly.
   Ensure compliance with company backup and disaster recovery policies.

Routine activities

Daily:
Respond to employee IT support requests.
Verify successful completion of system backups.

Weekly:
Review and close outstanding IT support issues.
Update IT asset and inventory records.

Monthly:
Review Wi-Fi security and monitor traffic.
Audit CRM user permissions.
Apply system and application updates and patches.

Quarterly:
Conduct comprehensive IT security audits.
Test disaster recovery and backup restoration procedures.
Review and refine CRM configurations and processes.

Annually:
Renew company domain registrations.
Conduct comprehensive hardware maintenance.
Evaluate hosting provider performance and contracts.

Requirements

• Bachelor’s degree in computer science, information technology, or related field.
• Proven experience as an IT manager or IT administrator, with a minimum of 5 years of experience in IT roles.
• Hands-on expertise with Windows/Mac, Office 365/Google Workspace, MySQL, PHP, Linux basics.
• Excellent leadership, communication, and interpersonal skills.
• Familiarity with CRM management, DNS, hosting, and backup solutions.
• Proficient in IT service management tools and methodologies.
• Relevant certifications (e.g., ITIL, Cisco, Microsoft) are a plus.