IT Assistant

Job description / Role

Company description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job description

Key responsibilities:

• Provide first-level technical support to users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, printers, and peripheral devices.
• Assist with user account creation, access management, and password resets.
• Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.
• Perform regular system updates, antivirus checks, and data backups.
• Log, track, and resolve IT service requests through the helpdesk system.
• Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
• Assist with the installation and maintenance of POS, Opera, and other business applications.
• Maintain inventory records for IT equipment and ensure proper documentation.
• Provide on-site support for meetings, events, and system rollouts when required.
• Ensure adherence to IT policies, data security standards, and company protocols.
• Coordinate with vendors or external support teams when needed.

Qualifications

Qualifications and skills:

• Diploma or bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Good knowledge of Windows OS, Microsoft 365, and common business applications.
• Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi).
• Familiarity with ticketing systems and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and work under pressure.
• Willingness to work flexible hours or weekends if required.
• Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms.
• IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.