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Job description / Role
Job Description
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems, printers and scanners
• Research, diagnose, troubleshoot and identify solutions to resolve user issues
• Responsible for CCTV Installations ,configurations and Implementations across office sites/villas/warehouses
• Monitoring and maintaining CCTVS across all the companies
• Structural cabling ,Cable dressing, testing or splicing or restoring or replacing or of any connectivity(fiber/cat6)
• Conduct cable arrangement activities
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Responsible for the site inspection and investigation in any case related to existing infrastructure
• Responding in a timely manner to service issues and requests
• Providing technical support across the companies (this may be in person or over the phone)(Driving License should be Must)
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Ensure all issues are properly logged
• Excellent communication and reporting skills
• Ability to present related cases and attend meetings with other departments
Requirements
Specification
• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support for 3 years and above in IT H/W support, specially CCTV, Access Control System.
• Associate’s Degree in Computer Science or Management Information Systems (MIS)
• In depth knowledge of Crestron System is an advantage.
• With valid UAE driving License is a must.
About the Company
A leading group in UAE.