Ref: QP275-3181

Job description / Role

Employment: Full Time

Position Title: IT Help Desk Engineer
Employment Type: 12 months – Outsourced
Salary: all-inclusive depending on experience and qualifications
Job Location: Abu Dhabi, UAE

About the Client:
One of the leading markets for trading securities; including shares issued by public joint stock companies, bonds issued by governments or corporations, exchange traded funds, and any other financial instruments approved by the UAE Securities and Commodities Authority (SCA).

Job Description:
• Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone, and email
• Answer and log all service desk calls that are received via desk visit, telephone, and email in a timely manner, escalating any issues to third line support when required
• Proactively monitor the Service Desk inboxes
• Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact
• Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable


• Open to any nationality
• Male, 45 years old and below
• At least 6 years of experience in the same role
• Open to candidates who are interested to work on a 12-month contract

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Candidates who applied for this job also applied for:
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Engineer salaries in UAE

Average monthly compensation
AED 10,500

Breakdown available for industries, cities and years of experience