IT Help Desk Technician

Job description / Role

Job details

Role: IT helpdesk
Job type: Permanent
Work location: Dubai, United Arab Emirates
Start date: Immediate joiners to a maximum of 30 days' notice preferred
Salary & benefits: Negotiable based on the expertise

Job description

IT help desk 1

• Proficiency in installing, configuring, and supporting various desktop, Android, and iOS applications (e.g., Microsoft Office Suite, industry-specific software).
• Ability to diagnose and resolve software-related issues, including error messages and application crashes.
• Experience in troubleshooting common hardware issues on smartphones and tablets (both iOS and Android).
• Basic repair skills for mobile devices.
• Experience with configuring and managing different types of phone systems (e.g., VoIP, PBX).
• Ability to troubleshoot phone hardware and software issues.
• Knowledge of call routing, voicemail systems, and other phone system features.
• Experience with MDM solutions for managing and securing company-issued mobile devices.
• Ability to configure email, security policies, and application deployment on mobile devices.

IT help desk 2

Network video recorder (NVR) expertise

• Proficient in installing, configuring, and managing various NVR systems and brands like Hikvision.
• Understanding of HikCentral Professional, iVMS-4200, Hik-Connect applications.
• Understanding of NVR functionalities, including recording schedules, storage management, user access control, and event configuration.
• Experience with firmware updates, troubleshooting, and performance optimization of NVRs.
• Knowledge of video compression standards (e.g., H.264, H.265) and their impact on storage and bandwidth.

Camera configuration and management

• Expertise in configuring various types of security cameras (fixed, PTZ, dome, bullet, etc.) from different manufacturers.
• Ability to set up camera parameters such as resolution, frame rate, exposure, focus, and zoom.
• Experience with IP addressing, network configuration, and integrating cameras into the network.
• Proficiency in configuring camera features like motion detection, tamper detection, and analytics.
• Ability to troubleshoot network connectivity issues related to cameras and NVRs.
• Strong analytical and problem-solving skills to diagnose and resolve issues related to NVRs, cameras, and network connectivity.
• Ability to perform routine system maintenance tasks, including software updates, patching, and backups.

Position details

• Position title: IT help desk
• Location: United Arab Emirates
• Experience required: 5.0 years

About the Company

AIQU connects future-ready technology specialists with forward-looking organisations. We help businesses deliver high-impact and high-quality technology projects by using our unrivalled global sourcing capabilities to attract diverse talent within the region.

Our bespoke staffing solution offers the most flexible option you can have while maintaining 100% legislative compliance. AIQU’s fast and highly responsive employee management processes are designed to provide your most valuable assets, your people, with a seamless experience!

From business analysts to change managers; from front-end developers to back-end engineers, full-stack developers, and database administrators; from process analysts to software architects; AIQU can provide and manage specialists for a technology transformation project or for a project in maintenance phase across six key verticals.