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IT Helpdesk Support Analyst


Dubai, UAE

Ref: GP186-4967

Job description / Role

Employment: Full Time

Charterhouse Middle East are currently working with a leading DIFC client, whom are looking to recruit an IT Helpdesk Support Analyst to work within the companies IT and Security Planning Department, reporting to the Head of IT for Dubai and Middle East.

Working as part of the IT and Security Planning Department, you will provide helpdesk support relating to all Information Technology functions across the Dubai and Regional offices. Offering administrative assistance to the IT Team, you will support queries by creating tickets and escalating as required. You will also be responsible for the maintenance and up-keep of hard-ware, such as printers, conference / meeting rooms and critical systems. Reporting to the Head of IT, you will assist in ensuring all IT work carried-out is approved, communicated and documented. In addition, you will offer and provide governance knowledge during planning and execution phases of projects.


The successful candidate should hold a relevant IT qualification or bachelor’s Degree and have a minimum of 3 years practical experience, providing helpdesk support within a Banking or Professional Services sector. You should have excellent knowledge and understanding of IT systems such as Desktops, Laptops, Printers, and Monitors etc. The ideal candidate will be able to effectively communicate with people at all levels throughout the organisation and offer excellent customer /user service.

About the Company

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney.

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