IT On-Site Support Engineer

Job description / Role

Job description

What if you could shape a career as unique as you?

At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.

WSP is currently hiring an IT On-Site Support Engineer (Maternity Cover - 6-month fixed-term contract) to support our project delivery capabilities across multiple projects in the UAE.

Responsibilities

• Provide technical support across our company; in person, remotely or over the phone.
• Resolve employee issues and requests in a timely and professional manner.
• Respond to IT incidents and requests at the main office location and during visits to site offices in the Middle East.
• Provide investigation, diagnosis, resolution, and recovery for hardware/software problems.
• Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.).
• Prepare and replace computer workstations, and decommission computers as per the established processes.
• Troubleshoot technical faults and work with external vendors and service providers to achieve fault resolutions when required.
• Direct unresolved issues to the next level of support personnel.
• Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
• Rigorously maintain the inventory of IT assets in the CMDB.
• Participate in various IT projects including the IT scope of office relocation and renovation projects.
• Develop collaborative relationships with office managers to better understand their IT challenges and work with the IT leader to address these needs as effectively as possible.
• Propose improvements to our systems, processes, and the way the IT support team operates in order to improve our service to the business.
• Lead IT induction sessions with groups of new employees to explain where they can find support resources and how to use our systems.
• Guide and train employees on best practices whenever possible and needed.
• Develop collaborative relationships with employees to personalize and improve the service.
• Contribute to the documentation of IT incident resolution processes.
• Participate in the development of long-term strategies and planning for the future needs of IT services.

Qualifications

• Bachelor's degree in Information Technology, Computer Sciences, or equivalent.
• At least 5 years of experience in IT service delivery within a large enterprise-class organization, with a minimum of two years in a similar IT support team leader role.
• Strong technical knowledge of IT systems and infrastructure, with experience supporting a range of hardware and software.
• In-depth knowledge of Microsoft products in an Active Directory environment and expertise in Active Directory user management.
• Highly skilled in the Microsoft 365 suite, as well as in-depth knowledge of Microsoft Windows operating systems.
• Experience in Active Directory, Windows server, and networking technologies such as DNS and DHCP.
• Ability to grasp technical concepts and principles quickly and a commitment to updating knowledge and skills as technology advances.
• Excellent communication skills with the ability to discuss technical issues in simple, non-technical terms.
• Fluent in both written and spoken English.
• Customer-focused with the ability to provide a high level of service to internal customers.
• Excellent organizational skills and able to apply clear thinking and structure to daily work.
• Able to travel to project site offices as frequently as required and occasionally to other Middle East regional offices.
• ITIL certified with an in-depth understanding and experience of the ITIL framework.
• Experience and knowledge of ServiceNow.
• Degree or certificate in computer science or other computer-related discipline.
• Ability to work independently in a self-directed manner and collaboratively as a team member to accomplish goals.

Imagine a better future for you and a better future for us all.

Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?

With us, you can. Apply today.