Job closed
Ref: LP452-658
Job description / Role
• To manage the implementation of technology projects and changes, provide subject matter expertise of various complexity based on an in-depth understanding of the bank’s systems, processes and functional business requirements and help design and develop technical solutions while supporting business with the management and maintenance of business systems.
Project Management and Change Delivery Management:
• Manage and deliver technology projects and changes by engaging with various internal and external stakeholders and adopting the project management framework to ensure projects are completed within the defined timelines and budgets in compliance with ADCB standards.
• Manage the development, configuration, parameterisation, testing, deployment of technology changes and transition to production while extending support and guidance to business users for planning/conducting software acceptance testing.
• Develop and design technology solutions through business and application architecture principles and maintain efficient and agile technology for the business.
• Develop project approvals, RFPs, technical documents, procedures, transition documents and other project related documentation within scope of the subject matter of the project in line with the required standards.
• Coordinate with IT teams in planning and monitoring and adapt to changing business priorities to ensure technology changes are aligned with business requirements/priorities.
System Management:
• Manage the support, maintenance and availability of a portfolio of banking applications along with managing key support processes like problem management and incident management.
• Manage a team of application support analysts responsible for supporting a wide range of banking applications to ensure availability of relevant application systems to support business and operation needs.
Budget Management:
• Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.
• Manage planning and budgeting for technology projects and coordinate and contribute for preparation of business initiated technology projects, monitoring the financial performance against the budget for the bank and its subsidiaries.
• Identify opportunities for the appropriate and cost-effective investment of application solutions including sourcing, purchasing and development.
People Management:
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance.
• Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.
Policies, Process, Systems and Procedures:
• Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation.
Continuous Improvement:
• Identify opportunities to contribute to organizational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment.
• Maintain a current knowledge of emerging technology trends and techniques and proactively recommend innovative technology solutions to business for offering enhanced customer service/products.
Customer Service:
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.
Requirements
Minimum Experience:
• At least 8 years of experience in technology services with a banking industry background, with at least 5 years in a managerial capacity for management of financial applications / technical systems.
Minimum Qualifications:
• Bachelor’s degree in IT/Computer Science or equivalent.
• Professional Qualifications: PMP/ Prince 2 certification or equivalent.
• ITIL certification or equivalent.
Knowledge and Skills:
• Project management
• Team management
• Negotiation and mediating
• Business liaison
• Process optimisation
• Enterprise architecture
• Emerging technology
• Infrastructure/operating platforms
• Software testing
• Software change management
• Software configuration management
• Application support and maintenance
• Presentation and collaboration tools
• Information security
• Mobility and internet banking technologies
• System monitoring and capacity planning
• In-depth banking functionality and operations knowledge
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.