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Job description / Role
Duties & responsibilities:
• Manage a High Performance team of security architects, security design analysts, risk specialists & vulnerability management.
• Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed.
• Ensure appropriate and up to date controls, processes, documentation and procedures are in place and followed.
• Accountable for the quality of service and performance.
• Drive internal and third-party service review meetings covering performance, service improvements, quality and processes.
• Provide regular and accurate management reporting on service performance against SLA’s
• Own the Incident, Request, Change and Escalation processes, ensuring high levels of performance, accurate reporting and establishing service improvement activities when required.
• Manage the escalation process, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.
• Manage attrition rate and drive recruitment, including the interview process to maintain a full operational team.
• Manage service cost and cost planning. Manage governance procedures, revenue recognition processes and reporting.
• To undertake any other reasonable duties as requested
Requirements
• In depth knowledge of cyber security standards, frame works and Technologies across all layers of IT infrastructure.
• Working knowledge of IT security architecture design and implementation.
• Working knowledge of managing complex security programs (Cyber Security, Risk Analysis & mitigation ,Security Governance)
• Knowledge of ITIL v3 practitioner professional qualifications.
• Experience in managing a large team (on site & off site)
• Experience of managing IT Security projects.
• Experience in writing executive reports & presentation’s.
• Strong presentation & communication skills.
Skills & Abilities
• To have extensive experience of managing service delivery with internal teams and third-party services on a High Performance environment.
• Consulting and advisory skills with excellent interpersonal, presentation, verbal and written communication skills.
• Should have excellent leadership and people management skills
• Should have excellent interpersonal and team working skills
• To have excellent customer facing/customer service skills
• To be able to demonstrate a high degree of flexibility including shift and out of hours working.
• To be able to manage sensitive and confidential information
• To be able to explain complex technology topics in non-technical language
• Strong stakeholder management as well as the ability to negotiate and influence at all levels.
• To have substantial experience of establishing, monitoring and ensuring adherence to policies and procedures.
• Organized, assessing responsibilities for priorities & setting goals.
• Ability to work under pressure
• Processing the managed changes to meet strategic and tactical business objectives.
Understanding of security process is a desired:
• Vulnerability Management process
• Security Compliance
• Enterprise Security Architecture
Certifications/ Trainings
• ITIL,PMP
• CISSP,
• CISM, CRISC
• NIST
• SABSA
Education
• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science or related field preferred
Experience Number of Years: 12+
About the Company
Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa.
The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office.
We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec.
Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service.