IT Service Manager

Job description / Role

Charterhouse are undertaking a search for a recognised fin-tech global platform “start-up” which specialises in Cryptocurrency trading for high net-worth individuals. Originating in Hong-Kong, our client is building up its UAE operations and actively hiring for its newly created offices in Abu Dhabi. The IT Service Manager will be part of a newly formed team, who can offer high quality technical support, working closely with their technical team in Hong-Kong.

This role will manage all corporate systems including, email, telephone and system networks, whilst overseeing the IT onboarding and offboarding of employees and consultants.

The IT Services Manager will run regular checks on the network, examining performance and data security matters, identifying opportunities to improve and update software and systems. This managerial role, will work with third party vendors that provide application support (L1-2) for assigned applications, guaranteeing high-levels of performance.

In conjunction, this role will prepare and present management dashboards of service performance at weekly operations meetings and business review meetings, considering any small changes which may potentially be made into the global service desk.

You will proactively monitor end-user satisfaction and put in place improvement plans in place, where needed, ensuring all complaints and queries are handled in a professional, timely manner.

Requirements

The client will look to recruit a Senior IT Service Manager, whom is able to demonstrate a sustained track record, (5 years minimum), within an international organisation, offering IT Service solutions, specific to Level 1 and Level 2 services.

The successful candidate will hold a relevant Degree from an internationally recognised university. The incumbent will have experience working with external vendors and effectively managing these relationships, with a keen eye for detail, offering continuous improvement and best practice.

Heavily user focused, the ideal person will be able to communicate complex IT issues to non-IT literate employees in a friendly, effective manner. Experience of iOS systems is essential. This role will be based on-site in Abu Dhabi, full-time.

About the Company

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.