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Job description / Role

Employment: Full Time

• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage

Requirements

• A bachelor's degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software and CCTV may be required
• 1-4 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently

About the Company

PARIS GROUP 27 years of continuous success made a trademark of Professionalism and Excellent Service. Founded by Dr. Abdulkader Sankari, Paris Group on its Silver Anniversary is recognized as one of the principal forces in the Fashion and Hospitality business in the Middle East, Far East and Eastern Europe Region; it demonstrated an appreciation for the retail industry by taking a leadership role as an agent, distributor and franchisee.

The Company merits its position by representing a management profile of over 200 owned boutiques. Today, a team of more than 4,000 highly skilled and dedicated multinational professionals from around 22 nationalities are an extension of Paris Group Family; with direct employees of over 2,000 in United Arab Emirates and 2,000 in GCC and other Regions.

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