IT Specialist

Job description / Role

• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage

Requirements

• A bachelor's degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software and CCTV may be required
• 1-4 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently

About the Company

THE PARIS GROUP LLC is recognized for 40 years of success with apparel distribution and supply throughout the Middle East and Far East Region. The Paris Group board strives to demonstrate its appreciation for the retail industry by taking a leadership role as an agent and distributor.

A team of more than 4,000 highly skilled and dedicated multinational professionals from around 32 nationalities are an extension of Paris Group, with direct employees of over 3,301 in United Arab Emirates & the GCC Region.

With a vision to take the fashion industry to new levels in the GCC Region, Paris Group is constantly creating franchise partnerships with global fashion designers such as: BALMAIN PARIS, CANALI, GIANFRANCO FERRE, LOUIS FERAUD, PIERRE CARDIN, and ALESSANDRO DELL'AQUA.

Apart from the retail chain, Paris Group has an entire wholesale division including an 800,000 sq ft. fully automated warehouse; which is one of the biggest retail fashion logistics center in the UAE.

Part of Paris Group is SANKARI INVESTMENTS. Our real estate development business includes selecting the best locations for development projects and constructing well established residential properties.

Paris Group strives to build incomparable trustworthiness among its clients, absolute trademark of professionalism and excellent service deliverance. ‘THE PARIS GROUP LLC’ business house is founded by the impeccable Dr. Abdulkader Sankari.

The Paris Group is one of the leading established conglomerate in the UAE for more than 35 years from now by building incomparable trustworthiness among its clients, absolute trademark of professionalism and excellent service deliverance. The group enjoys an unmatched and respectable leadership role in the retail industry as the franchise partnership with the world’s top fashion brands. The group has also been in the passion for developing new concepts, managing and operating themed luxury food outlets, restaurants and cafes in the UAE. We currently operate over 300+ stores across the GCC & Egypt.