IT Specialist

Job description / Role

Company

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The IT Analyst plays a vital role in maintaining the seamless operation of store IT systems, directly influencing daily sales, customer experience, and coworker productivity. Working closely with various functions, the role involves supporting ERP application engagements, managing new implementations, upgrades, and extensions. The analyst works to ensure all critical IT infrastructure and applications are optimized and available to support ongoing operational needs, aligning closely with the Regional IT Ops Manager to meet these objectives.

What you will do

• Manage and maintain business applications and databases, ensuring data quality and accuracy to improve system efficiency.
• Serve as the primary point of contact for day-to-day IT operations, requests, and incidents for multiple stores/business units regionally, ensuring quick response and resolution times.
• Coordinate and implement digital and IT solutions across various channels, ensuring successful rollouts with minimal post-implementation issues.
• Support market expansion projects by configuring and implementing digital and IT solutions in line with project timelines.
• Assist in the development and implementation of D365/NAV/BC solutions, and design and develop integrations with other systems.
• Ensure optimal performance and availability of critical IT infrastructure and applications to support daily store operations.

Required skills to be successful

• Proficiency in ERP systems such as Microsoft Dynamics NAV/BC, D365.
• Excellent problem-solving and troubleshooting skills for technical issues.
• Strong communication skills to liaise effectively with business users and IT teams.
• Proven ability to manage and integrate digital and IT solutions across multiple channels.

What qualifies you for the role

• 5+ years of experience as an IT analyst in the retail industry.
• Bachelor's degree in Computer Science, Information Technology or a related field.
• Strong technical knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, and CRM365.
• Proficient in managing databases (SQL, Oracle) and troubleshooting technical issues.
• 1-2 years of experience with D365, BC, or NAV solutions.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.