IT Support

Job description / Role

Description

BlackStone eIT is in search of a dedicated IT support specialist to join our dynamic team. This position is essential for managing and resolving technical issues faced by employees and clients alike. As an IT support specialist, you will utilize your problem-solving skills and technical knowledge to ensure a seamless IT experience across our organization.

Key responsibilities

• Provide first-line support to users facing hardware, software, and network issues.
• Troubleshoot and resolve incidents in a timely manner to maintain operational efficiency.
• Document all support requests and outcomes within our ticketing system.
• Set up and configure computers, printers, and other peripheral devices.
• Offer user training and guidance on software applications and IT policies.
• Collaborate with the IT team to enhance and optimize IT processes.
• Keep abreast of emerging trends in technology and support practices.
• Assist in IT projects and initiatives as required.

Requirements

• Bachelor's degree in information technology, computer science, or relevant fields.
• 1-2 years of experience in IT support or help desk roles.
• Proficient knowledge of PC hardware, software applications, and network systems.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication abilities.
• Experience with support ticketing software.
• Ability to work well under pressure and meet deadlines.
• Customer-focused with a problem-solving mindset.

Benefits

• Paid time off
• UAE benefits
• Performance bonus
• Training & development