IT Support Consultant

Job description / Role

About the company

In the Middle East, Bilfinger is one of the leading service providers of engineering and consultancy services, project management, construction, maintenance O&M and life cycle services. We enhance the efficiency of our client's assets, ensure a high level of availability and reduce maintenance costs. With our 4,000 employees, we are a leading German corporation where engineering excellence, safety and quality are part of our DNA. With four entities in the Middle East (Bilfinger Tebodin Middle East, Bilfinger Deutsche Babcock Emirates, Babcock Borsig Service Arabia, Babcock Borsig Steinmu00fcller Kuwait) and over 10 offices across the region, we offer job opportunities that allow you to utilize all your knowledge and experience.

Are you looking for a chance to put your skills to their best-possible use? Then we have what you are looking for!

Job description

Responsibilities

• Perform basic problem solving and assistance on various software applications and hardware systems for users
• Serve as the first point of contact for users seeking technical assistance over the ticketing system
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by users
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Identify and suggest possible improvements on procedures
• Perform routine technical assistance and maintenance duties
• Maintain and update record keeping system
• Assist with tracking inventory levels of equipment and materials; perform data entry and maintenance of records
• Perform miscellaneous job-related duties as assigned

Requirements and skills

• 0-3 years of experience as an IT support consultant
• Working knowledge of MS Office products, software installations and IT hardware
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and calm-tempered
• Bachelor's degree or diploma in IT, computer science or relevant field

To apply, please submit your CV in English through the system, containing as a minimum your contact details, education level, relevant experience and earliest possible start date.

Any applicant must be aware that the selection of candidates is at the sole discretion of the employer. Applicants will not receive any communication unless they are selected for an interview. Only applicants that have responded to vacancies through the online form will be considered.