IT Support Engineer

Job description / Role

Select Group is looking for an experienced IT Support Engineer to administrate, troubleshoot and monitor the Company IT network and infrastructure ensuring stability, security and availability of systems at all times. Main responsibilities include:

System Administration
- Monitors and maintains all computer systems and networks
- Manages MS Office 365 administration including setting up new users' accounts and permissions
- Installs and configures computer hardware, operating systems and applications
- Maintains the integrity of company data by ensuring systems are monitored effectively and securely
- Monitors and maintains backup and recovery including carrying out logging and sampling of all system backups
- Implements and manages disaster recovery and carries out periodic testing
- Monitors and manages software licensing and ensures timely renewal
- Carries out routine maintenance of systems and applications
- Makes recommendations and obtains quotations for IT related hardware, software and consumables
- Coordinates with and supports other internal and 3rd party IT resources

Technical Support
- Provides first line support to users for all technical and functional issues
- Troubleshoots system and network issues
- Diagnoses and solves hardware or software faults
- Provides training to end users

System Development
- Researches and suggests IT solutions to business problems
- Continuously reviews the IT infrastructure, anticipates future network needs and identifies proactive solutions to satisfy business needs
- Tests and evaluates new technology
- Administrates and supports the roll-out of new software, applications etc.

Requirements

- B.Sc. Degree in Computer Science or similar.
- Minimum 5 years’ experience (ideally 2 or more years in UAE) in similar role
- Strong knowledge of Microsoft based operating systems, with an emphasis on Windows experience in the provision of support for the Microsoft Office 3645 suite of applications.
- Experience in the support of PC's and peripherals
- Demonstrates a high degree of competency in all aspects of system and network administration in a small to medium sized enterprise that preferably complies with international IT standards of best practice
- Ability to speak, read and write English fluently.

Personal required for the role include:
- Team player
- Demonstrates a high degree of initiative and ability to work independently
- Able to explain technical problems in a simple terms
- Demonstrated ability to work in a calm and professional manner in stressful situations
- Shows a strong desire for excellence with keen analytical and problem solving abilities
- Pro-active, comfortable handling multiple tasks and prioritizing effectively
- An enthusiastic approach, with a can do and hands-on attitude

About the Company

Since inception in 2002, Select Group has forged an outstanding reputation for credibility and quality. Our projects comprise award-winning real estate developments in the GCC and Europe. Emphasis on quality guarantees our customers an exceptional experience in any of our residential, commercial, hospitality and mixed-use projects.

With the development division at the core of the business, Select Group has delivered 7.5 million square feet of residential property with a combined GDV in excess of 11.5 billion dirhams to 5,300 customers from 62 nationalities. Over 7 million square feet is currently at various stages of development. Astute financial planning, technical expertise and strong asset management allows the group to identify, execute and deliver real estate projects that generate maximum return for all stakeholders to the highest possible standard.

Expansion within the hospitality industry is another key element of Select Group's diversification and growth strategy. Partnering with world renowned brands like InterContinental, Radisson Blu and most recently Jumeirah Group reflects our continuous quest for quality within the hospitality division of the group.