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Ref: NP925-66

Job description / Role

Employment: Full Time

IT Support Engineer - Dubai - 5 - 7k AED Per Month

IT Support engineer is required to join a global business based in their Dubai office. As an IT support engineer, the role is predominantly 1st line focused and will act as the first point of contact for all UAE staff and will also be a point of contact for offices based across the GCC. The company are looking for someone who has experience maintaining IT systems and IT infrastructures. The company are in a really exciting period and have grown continuously in their 100 year history and are continuing to do so, scaling their current offices whilst also opening more globally. There is a lot of opportunity with this role and the ability to get involved in project work and expand your technical knowledge. The company are looking for someone who is always eager to learn, is adaptable and who wants to grow with the company. It is a very social environment, there are numerous incentives to get involved with an opportunity to join a highly regarded company.

• Install, configure and maintain computers, networks and/or other IT related equipment and devices
• Provide software and hardware support to our employees both in-office and remotely
• Take ownership and resolve internal issues and requests to completion
• Take charge and action the IT on/off boarding process to ensure a smooth start date
• Escalate IT issues to the external IT service provider where appropriate
• Manage the ticketing systems
• Maintain IT assets & inventories
• Write and update user instructions and document changes
• Be involved in project work and responsible for tasks
• Support the management of all Office 365 licensing and reporting (mailbox size/traffic)


Skill required:
• Strong troubleshooting skills with both Windows and macOS using best practices
• Strong multitasking and prioritization ability
• Strong knowledge of Microsoft Office products, including O365
• Experienced in using, logging and documenting technical issues in a ticket managing system
• Experience with Windows Server Active Directory users and computers
• Knowledge of networking such as TCP/IP, DHCP and DNS

Knowledge/experience of:
• Windows 10
• Install
• Troubleshoot
• Printer install / Break Fix
• Brother
• HP
• Epson
• Kyocera
• Basic Troubleshooting
• Network Issues
• General PC issues, Printers, Scanners,
• Software issues i.E Office, Office 365, Outlook, Clinical Software (EMIS)
• Hardware - Dell, HP
• Server knowledge
• Hardware - Raid,
• Software - OS, AD, Backup, Virtual Environment, DHCP
• Network
• Switch - Configure, Troubleshoot
• Cabling - Making cable, Patching Troubleshoot

• Network
• Routers - Configure / Troubleshoot
• Switch - Configure, Troubleshoot

About the Company

eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner.

Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary survey's, market mapping and training and development courses.

Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion.

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IT Support Engineer salaries in UAE

Average monthly compensation
AED 5,500

Breakdown available for industries, cities and years of experience