Job description / Role

Employment: Full Time

- Minimum 2 years of hands-on experience in deskside support.
- Good knowledge of Windows 10, Outlook, Exchange, and Active Directory.
- Good written and verbal communication skills.
- Printers and IP phone hands-on experience.
- Staying up-to-date with the latest industry trends and technologies to improve overall IT support capabilities.
- Basic knowledge of ITSM tool usage and ITIL processes.
- Basic understanding of IP protocols and Office 365.
- Google Suite (Workspace) administration experience.
- Responds to and resolves all assigned calls within prescribed SLA.
- Manages own workload; diagnoses and fixes issues of end-user systems related to hardware and software.
- Complies with service levels pertaining to end-user support.
- Works with third parties to resolve various technical issues.
- Updates call management system, clearly specifies progress and resolution details.
- Accountable for installation of software, IT asset management, printer service, LAN connectivity, etc.

Requirements:

- Minimum 2 years in IT support engineering.
- Bachelor's degree in computer science, information technology, or a related field.
- Experience with Microsoft Office Suite, Windows operating systems, and other commonly used software applications.
- Strong problem-solving and critical thinking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks simultaneously.
- Willingness to continuously learn and adapt to new technologies and processes.
- Strong interpersonal communication skills.
- Ability to make complex information accessible to technical and non-technical audiences and all levels of management.

About the Company

Since National Fire Fighting Manufacturing FZCO (NAFFCO) was established, it has grown to become the largest fire fighting equipment manufacturer in the Middle East and one of the top manufacturers worldwide.

The companys core business focuses on design, manufacture, supply, installation and after sales services with our highly trained and experienced technicians and engineers for fire fighting products ranging from basic fire extinguishers to highly sophisticated fire engines. The company provides total fire protection solutions to the most prestigious developments around the world, including residential buildings, commercial complexes, telecommunication centers, industrial installations, oil refineries and petrochemical plants and airport installations.

With its presence in over 100 countries, NAFFCO headquarters is located in United Arab Emirates, where a wide range of innovative fire fighting equipment is manufactured with the companys state-of-the-art technology.

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IT Support Engineer salaries in Dubai

Average monthly compensation
AED 4,000

Breakdown available for industries and years of experience