IT Support Engineer Part Time

Job description / Role

About us

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider, comprising Trip.com, Ctrip, Skyscanner, and Qunar. The company enables local partners and travelers worldwide to make informed and cost-effective bookings for travel products and services. This is achieved through the aggregation of comprehensive travel-related information and resources, and an advanced transaction platform that includes mobile apps, internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group is now one of the largest travel companies globally in terms of gross merchandise value.

Role overview

We are seeking an IT Support Engineer with exemplary customer service skills. You will be the primary contact for all technical and IT-related queries for onsite systems. The ideal candidate is an all-rounder who enjoys problem-solving, learning new technologies, and responding to queries in a timely and professional manner. This role is suitable for someone looking to progress from desktop support. You will report directly to the Desktop Support Manager in Shanghai and collaborate to implement best practice IT solutions while maintaining high standards of customer service.

Job responsibilities

• Maintain the normal operation of the company's internal clients.
• Ensure the normal operation of Trip.com internal clients.
• Handle hardware malfunctions, including client devices, network, telephone lines, printers, etc.
• Maintain and support internal client application systems.
• Respond to client requests and requirements promptly.
• Distribute, install, and troubleshoot client batch software.
• Manage cabling within the site and liaise with external suppliers as needed.
• Set up, control, and maintain security systems, computer room distribution, room air conditioning, computer room, and environmental monitoring.
• Provide remote IT service to employees based in the Middle East, while being based in Dubai.
• Assist with ad hoc assigned projects.
• Work 2-3 days per week on dedicated days.

Key qualifications and experience

Essential

• Maintain IT assets inventory.
• Degree at HNC/HND/Ordinary/Bachelor’s level in a computer-related discipline or equivalent experience.
• Solid experience in providing high-volume, fast-paced desktop support.
• Basic network troubleshooting knowledge; CCNA certification is a bonus.
• Familiarity with security systems, computer room distribution, room air conditioning, computer room, and environmental monitoring, with a willingness to learn new technologies in these areas.
• Proficient in Microsoft Office software (Word, Excel, PowerPoint, Project, Visio, etc.).
• Knowledge of configuration management and routine maintenance of Active Directory, mainstream Windows and Mac systems, and mobile systems.
• Strong communication skills and a proactive approach to interacting with others.
• Passion for new technologies and a demonstrable enthusiasm for staying up-to-date with the latest trends and solutions.
• Previous experience in sourcing and managing external suppliers.
• Solid IT service process experience and familiarity with ITSM systems.
• Mandarin language capability is an advantage due to communication with Shanghai HQ.