IT Support Specialist – Junior Level

Job description / Role

Black Pearl is hiring a Junior IT Support Specialist to provide technical support and ensure smooth IT operations across the company. This role suits proactive individuals with strong troubleshooting skills and a passion for IT service excellence.

Key Responsibilities
Technical Support

• Provide first-level support for hardware, software, and networking issues.
• Diagnose and resolve user problems via phone, email, remote tools, or on-site.
• Log and track IT support tickets to ensure timely resolution.

Hardware & Software Management

• Install, configure, and maintain laptops, desktops, printers, and peripherals.
• Manage software installations, updates, and patches.
• Ensure all devices meet security and performance standards.

Network & System Support

• Assist in monitoring network connectivity and system performance.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, and user access issues.
• Support user account setup and permission management.

User Support & Documentation

• Provide user training for basic IT tools and systems.
• Create user guides, FAQs, and onboarding documentation.

Maintenance & Monitoring

• Conduct routine checks on antivirus, backups, and system updates.
• Maintain IT asset inventory and service logs.
• Ensure compliance with IT policies and cybersecurity best practices.

Coordination & Administration

• Coordinate with vendors for repairs and procurement.
• Support IT projects such as upgrades, migrations, and system rollouts.

To be considered for this role, you need to meet the following criteria:

• Bachelor’s degree in IT, Computer Science, or related field preferred.
• 5–8 years of IT support experience.
• Strong knowledge of hardware, operating systems, and networking basics.
• Experience with Microsoft 365, Active Directory, and cloud apps.
• Certifications such as CompTIA A+, Network+, ITIL, CCNA, or Google IT Support are preferred.
• Excellent communication, time management, and customer service skills.
• Valid UAE driving license preferred.

About the Company

About Us Helping professionals grow. Supporting businesses thrive.

Black Pearl is a HR consultancy and recruitment firm based in the UAE. We connect skilled professionals with leading organizations across the Gulf region, offering a personalized and thoughtful approach to hiring.

Our team specializes in recruiting for roles across key industries, including but not limited to: - Healthcare and Life Sciences - Engineering and Construction - Technology and Digital - Finance and Accounting - Hospitality and Retail - Government and Emiratization

Whether you’re searching for your next opportunity or looking to hire, we work closely with you to understand your goals and find the right fit.