IT Support Technician

Job description / Role

Parsons is looking for an amazingly talented IT End User Support Technician to join our team!

What You’ll Be Doing:

- Provides analytical and IT technical support in person and remotely to end users of Parsons personal computers, workstations and related software and hardware.
- Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
- Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
- Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
- Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
- Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
- Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
- Reporting to IT site lead.
- Provides IT on call support for nonbusiness hours (Weekends and Holidays).
- Performs other responsibilities associated with this position that may be appropriate.

What Required Skills You’ll Bring:

- High School/Diploma/Degree or equivalent and 0-1 years of related work experience providing support to end users (or an equivalent combination of work experience and education)
- At least one Microsoft or Cisco Certification is preferred
- A basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.
- Familiarity of the MIS environment.
- Good customer service skills.
- Team player.

About the Company

Parsons is a leader in many diverse markets such as infrastructure, transportation, water, telecommunications, aviation, commercial, environmental, planning, industrial manufacturing, education, healthcare, life sciences and homeland security.

Parsons provides technical and management solutions to federal, regional and local government agencies as well as private industries worldwide.