IT Support Technician

Job description / Role

Description

AHS is seeking a dedicated and knowledgeable IT Support/Technician to join our team. In this role, you will be responsible for providing exceptional technical support to our staff and ensuring that all technology systems are functioning efficiently. You will troubleshoot hardware and software issues, maintain IT infrastructure, and implement solutions that enhance productivity within our organization. If you have a passion for technology and a commitment to excellent customer service, we want to hear from you!

Responsibilities

• Troubleshoot and resolve hardware and software issues across various platforms.
• Provide first-level support to staff in person, via phone, and through remote access.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Assist with setup and maintenance of network infrastructure, including routers, switches, and firewalls.
• Monitor system performance and ensure all systems are up-to-date with necessary updates and patches.
• Document all technical issues and resolutions in a helpdesk tracking system.
• Participate in IT projects, including system upgrades and installations.
• Train employees on proper software usage and computer best practices.
• Ensure data security and develop backup and recovery plans.
• Stay informed about the latest technology trends and advancements.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Proven experience in IT support or technical support roles (3-5 years).
• Strong knowledge of operating systems (Windows, macOS, Linux) and common productivity software.
• Familiarity with networking concepts and basic network hardware.
• Excellent problem-solving skills and ability to work under pressure.
• Strong interpersonal and communication skills for effective interaction with team members and staff.
• Experience with remote support tools and ticketing systems.
• Certifications such as CompTIA A+, Network+, or equivalent are a plus.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.