IT System Manager – Payment System

italent

Abu Dhabi, UAE

Ref: NP090-1513

Job description / Role

Employment: Full Time

IT Systems Manager – Payment Systems

Abu Dhabi

33,000 + Benefits

Main Responsibilities:

System Management

• Manage a portfolio of banking applications along with managing key support processes like problem management and incident management and ensure effective performance monitoring metrics, dashboards and service levels are in place and utilized. Undertake complex technical evaluations of existing infrastructure and ensure priorities are assessed and defined in order to determine upgrade capacity plans and needs that will enhance system performance and put forward comprehensive recommendations
• Lead development and implementations of processes for ensuring that overall architecture and systems integration of the respective systems acquired by the Bank has a commonality and direction which will be sustainable for the foreseeable future in both banking and technology perspectives

Project Management and Change Delivery

• Manage and ensure delivery of multiple technology projects and change deliverables in a high priority, medium or strategic level for respective functional area within time and budget, developing project approvals, RFPs, technical documents, procedures, transition plans while contributing to development of detailed business cases in line with the required standard
• Lead the adoption of Project Management framework principles in compliance with standards while recommending improvements to ensure efficient project delivery
• Lead the design, development and implementation of technology solutions through business and application architecture principles and maintain efficient and agile technology for the business

Business Alignment

• Coordinate with business stakeholders to understand the business unit’s technology requirements and assist them in translating these requirements into IT project deliverables
• Contribute to the identification of opportunities for continuous improvement of IT systems, processes, and practices taking into account international best practice, improvement of business processes, cost reduction, and productivity improvement
• Manage business technology initiatives and ensure that technology provisions are alighted with business priorities and requirements

Budget Management

• Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon

People Management

• Manage self and team in line with people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance
• Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximize overall performance, engagement and motivation

Policies, Processes, Systems and Procedures

• Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that delivers best-in-class services, products and innovation

Vendor Management

• Manages systems vendors and their onsite resources through the required stages of systems implementation and post implementation and develop or modify service level agreements as required to meet needs for sustainable service support, evaluate effectiveness and adequacy of support and take corrective measures.

Customer Service

• Demonstrate Our Promise and apply the Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Salary:
AED 33000 per month inclusive of fixed allowances.

Requirements

Experience & Qualifications

• Bachelor’s degree in IT/Computer Science or equivalent
• PMP/Prince 2 certification or equivalent ITIL certification or equivalent
• At least 12 years of experience in technology services with a banking industry background, with at least 3 - 5 years in a managerial capacity for management of financial applications/technical systems
• In-depth banking functionality and operations knowledge in at least 3-5 of the following; Core banking, lending, deposits, customer relationships and accounts, workflows and business processes, customer channels, payments and collection, cash management, cards and loyalty, middleware technology, business intelligence and analytics, trade finance, treasury systems, compliance and risk systems, ATM/Pos acquiring, telephony and voice systems.

About the Company

italent has been around since 2012, when we saw that businesses needed better talent solutions for their employment requirements. By focusing our efforts on quality products and services that are simple-to-use and innovative, our team brings you the best results without any unexpected additional costs and unnecessary complications. Simply put, we love helping businesses find and keep the right people.

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