IT Systems Officer

Job description / Role

Description

The IT systems officer u2013 cargo is responsible to support, maintain and enhance cargo suite of IT applications and related interfaces. The resource has to work closely with the cargo unit and support the department on IT activities.

Key accountabilities

Key activities

• Tier 2 & 3 support for airport services IT systems, specifically Skychain (Mercators cargo system).
• Provide end-to-end IT support to cargo team, including testing of software changes, configuration, release and change management.
• SLA maintenance and reporting for cargo IT systems.
• Develop business requirement and business case documentation for business initiated IT projects.
• Evaluate business problems related to cargo IT systems and produce:
  • Impact assessments
  • Solution option papers
  • E2E solution designs (IT and process)
  • Component solution designs
• Review and provide feedback on the daily IT operations report, perform root cause analysis of problems, provide resolution and business impact assessments of major production issues/defects.

Qualifications

Minimum qualifications / experience / knowledge / skills

Minimum qualification
BE / BTech / MCA / MSc / BSc

Experience
5 years of airline cargo systems experience
3 years of experience in a functional solutions design or analysis role

Knowledge / skills
Experience in Skychain system
Experience in any other airline cargo systems

Core competencies

• Ability to create business requirements.
• Ability to analyse business processes and recommend optimisation strategies.
• Ability to work with vendors, perform design reviews and ensure applications developed are best of breed.
• Ability to prepare test cases, perform testing and coordinate release/deployment activities.
• Ability to work along with business units, use the synergy of the team, and contribute to the growth of the company.