IT Team Leader - Base24 EPS Implementation

Abu Dhabi Commercial Bank (ADCB)

Abu Dhabi, UAE

Ref: LP452-485

Job description / Role

Employment: Full Time

JOB PURPOSE: To undertake business and technical requirement analysis, translate business requirements into technical solutions, transfer technical knowledge to relevant stakeholders and provide support for production systems, technology projects and changes in addition to supporting the Project Manager and managing vendors in order to ensure timely and quality project delivery and systems support

ACCOUNTABILITIES

Project Management
- Contribute and support the Project Manager in the delivery of technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level for respective IT functional area adopting Project Management framework principles in compliance with ADCB standards
- Participate and contribute in business requirement analysis, RFP process, project approvals and assist the Project Manager in the overall project administration for project delivery in order to ensure that business expectations are met
- Review solutions provided by vendors against the project requirement, assist the business in understanding system functionality, coordinate for project and change delivery, testing and deployment in order to ensure smooth and trouble free transition in production environment

System Management
- Manage production applications and systems, analyses incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate banking operations and un-interrupted customer service
- Coordinate and support problem management, change management, conducting IT health check, capacity planning, patch deployment, risk profiling, system integration, in order to ensure bank’s technology systems are secured and robust

System Development
- Direct team members in the areas of application design, programming concepts, database designing, web application deployment, integration methods and configuration
- Evaluate business requirements, conduct Technical analysis including assessment of size, complexity, technical dependencies and extend of testing required, estimate effort, cost and timelines to enable business to cost benefit analysis
- Contribute and provide assistance in software testing, implementing integration methods, software deployment, problem and change management process in order to ensure successful implementation and usage of the system to facilitate banking operations

People Management
- Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance
- Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

Policies, Processes, Systems and Procedures
- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

Continuous Improvement
- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

Customer Service
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Requirements

- At least 7 years of experience in Base24 EPS implementation and support experience on Unix
- BASE24-eps Interfaces knowledge (HI93, HI87, VISA, MasterCard, UAE interface and NDC+)
- Transactions Security knowledge: Channel Security and Interchange security configuration
- BASE24 Authorization Knowledge (Routing, Prefix, TDEs manipulation etc..)
- Scripting Knowledge
- Unix knowledge
- Installation of BASE24-eps patches and mandates
- Configuration of BASE24-eps
- Usage of simulators: Fast Test, Asset, VISA, MAS and MDFS
- Knowledge in making changes for ATM load file using Paragon
- Self-motivation and a proven rapid learning capability in a changing environment are essential.
- Ability to work as a team player and showing a dynamic approach to working and supporting the team.

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.

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