IT Team Leader - Channels and Support Systems

Abu Dhabi Commercial Bank (ADCB)

Abu Dhabi, UAE

Ref: LP452-486

Job description / Role

Employment: Full Time

- Responsible for SLA management and KPI
- Responsible for managing high availability and 24/7 support in the area of middleware environment.
- Follow up with the vendors and external partners on the issues and resolutions
- Responsible for coordinating and assisting internal teams for hardening / patching upgrade and schedule maintenance activities, which have an impact on middleware services.
- Responsible for troubleshooting critical issues and communicate all customer-impacted issues to line manager and concern teams.
- Responsible for daily health check
- Responsible for maintaining and updating architecture document, release document, KPI / KRI and monthly reports.
- Responsible for service / functionality monitoring and production issues.
- Responsible for maintaining PCIDSS standards.
- Responsible for preparing root cause analysis report for every customer affected issue.
- Responsible to provide support to project team on any project related work.
- Responsible for promoting changes in production in respective area.
- Provide UAT support for middleware and system assigned by line manager

Requirements

- Sound Knowledge of SOAP / Web Services
- Basic familiarity with web technologies HTML / XML, java/asp scripts and IIS.
- Basic concept for E-Channels like MIB/ CDM / IB / SMS / IVR etc
- Basic understanding of enterprise architecture, EAI and Java technology
- Basic understanding of encryption / Authentication
- Sound expertise in TIBCO products like TIBCO administrator, HAWK and EMS
- Knowledge of HAWK rule base
- Knowledge in Messaging Technologies RV and MQ Series
- TIBCO product installations & DR switch over concepts.
- Sound Knowledge of SQL scripts required to support day-to-day support.
- Basic skills in UNIX/AIX.
- Sound knowledge of change & problem management

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.

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