IT Technical Support

Job description / Role

Job description:

The IT Technical Support Executive will be responsible for providing professional, responsive, and high-quality support to clients using Synosys Technologies’ software products. This role involves resolving technical issues, delivering product training, and ensuring a seamless user experience through outstanding customer service.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person.
• Provide software training, product demonstrations, and feature walkthroughs to clients.
• Diagnose and resolve technical issues related to software products and IT systems.
• Ensure a high level of customer satisfaction through courteous, efficient, and solution-oriented support.
• Log and document support activities, technical resolutions, and client feedback in the internal system.
• Coordinate with the development team to escalate unresolved issues and track resolution progress.
• Assist in improving support processes and contribute to knowledge-base documentation.

Candidate Requirements:

• Male candidates from Kerala are preferred.
• 1–2 years of experience in IT support or software customer service.
• Strong understanding of IT support processes, troubleshooting methodologies, and support tools.
• Bachelor’s degree in IT, Computer Science, Electronics & Communication, or a related field.
• Excellent verbal and written English communication skills.
• Strong analytical thinking, problem-solving skills, and a customer-first attitude.
• Ability to learn new software systems quickly and adapt to technical challenges.
• UAE driving license is an added advantage.

About the Company

At Synosys we are committed to leveraging the power of AI, IoT, Robotics, and Machine Learning to help our customers achieve new heights of operational efficiency. We develop and implement cutting-edge solutions that streamline processes, reduce costs, and enhance the way businesses and individuals interact with technology.

Our passion lies in creating smarter, more connected environments that not only optimize resources but also make life more meaningful. By delivering innovative solutions that solve real-world problems, we empower businesses to thrive in an ever-evolving digital world.

Join us on our journey to transform operations and enrich lives through intelligent technology. At Synosys, we believe in a future where technology fosters efficiency, purpose, and progress."