Ref: SP074-164

Job description / Role

Employment: Full Time

Job Description

- Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
- PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
- Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
- Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
- Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
- Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access
- Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

Requirements:

- 2 years' experience
- Knowledge about ITSM tools and ITHD Ticketing
- Knowledge about Windows 10 / 11
- Basic Knowledge of networking
- Bachelor's Degree in Computer science

About the Company

Staff Connect is the rapidly developing best IT outsourcing company in UAE. We offer to our respective clients the best possible service like sourcing services for permanent, temporary, and agreement-based recruitment. Since commencing conductions, the entities have seen fast development achieved solely through firm business rapports and deliver reliable and meaningful services to our clients.

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