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Junior Audit Officer


Dubai, UAE

Ref: LP119-590

Job description / Role

Employment: Full Time

We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers' training institute located at the Ahmed Bin Mohammed Military College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Junior Audit Officer - Success Profile
Reporting to: Audit Officer
Division / Function: Finance
Base location: Dubai Metro
Grade: 10
Serco Leadership Tier: Team Member

Key purpose
- The purpose of this position is to provide assistance to Audit Officer and Senior Audit Officer in setting up policies and drawing out different responsibilities of the Revenue Audit & Cash Management section of Dubai Metro.
- Structure and reporting relationship
- Will be part of audit and cash management team and reports to Audit Officer.

Based on the specific requirement of the role

Key accountabilities
- Ensure compliance of work instructions (Audit on Stations) while carrying out audits. Further they are responsible to ensure that all the revenue operational work instructions have been complied with throughout the year at stations on consistent basis.
- Responsible of daily checking and reviewing of Station Agent Shift form/Cash Collection form/Station Day End Revenue Report/Manual Refund Form/Cash Float Form and Surplus/ Loss form at stations in order to avoid any discrepancies or shortages of cash/inventory.
- Ensure Station Agent shift form have all the valid supporting attached. Report any fake supporting or abnormality instantly to the senior audit officer for prompt action.
- Prepare and Submit Agent Wise Shift Reconciliation for all operators to Senior audit Officers. This includes comparison of Level 1 with Level 3 AFC System Reports.
- Visit Ticket Office/Revenue and Safe Deposit Room as per Audit Plan.
- During visits to Ticket Office and RSD have to identify and investigate any fraudulent/suspicious activities at stations.
- Comply with the surplus and loss procedure and submit all the required documents after due verification to senior Audit Officers on a timely basis. Verification process will include comparison of sales, collection, manual refunds and credit card with system generated data.
- Responsible for Collecting and Delivering Fine Receipt Books, tested and rejected tickets and cards from station to the Depot.
- Provide assistance in stock management; by doing internal movement of stock as and when required.
- Responsible for arranging and keeping records of all revenue forms/reports chronologically for Audit Purpose in the depot.
- Update Senior Audit Officers regarding any critical issues on stations in monthly meetings through formal presentations which include statistical analysis, graphs and tables.
- Perform monthly cash float and stock verification at station level to ensure the completeness of cash and stock.
- Prepare Internal Control Memorandum at the end of each month highlighting the major issues which were identified during audit at each station.
- Assist Audit Activity on other projects on as and when required.
- Perform and carry out other duties as instructed / directed by the Audit Officers and Senior Audit Officer.


Essential technical and professional skills, knowledge and qualifications

- Ideally a degree holder in Accounts/Finance/Commerce.
- Skills
- A mature, proactive and responsible approach to work with initiative and problem solving capability;
- Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
- Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
- Basic understanding of station operations and associated activities;
- Good literacy and numeracy skills required for the role;
- Ability to understand complex systems and possess good IT skills;
- Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
- Ability to work in an efficient and flexible manner in unsupervised circumstances.

- Minimum of 1 year, preferably 2 years, of work experience in the related field.
- Additional / special features of the role
- Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
- Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
- To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
- Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
- Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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IT Officer salaries in UAE

Average monthly compensation
AED 5,500

Breakdown available for industries, cities and years of experience