Job description / Role
Fetchr is looking for an enthusiastic Junior Collections Executive who is interested in working in a dynamic environment. The role is required to deliver a positive customer experience with every interaction in a professional manner in keeping with the company's reputation in the Shopping Center industry.
- Provide an efficient baggage handling, delivery and collection service.
- Master Fetchr's existing processes and have complete know-how and ensure all standard procedures, work instruction and checklists are complied with for daily operational requirements.
- Provide accurate, valid and complete information by using the right methods/tools.
- Ensure collection and delivery of bags in an efficient and timely manner.
- Tag bags with identification and deliver them in the storage area safely.
- Ensure accountability of the bags being carried and handle with utmost care.
- Ensure the baggage has been delivered, proper proof has been taken in the mobile device and the customer has verified the contents.
- Assist the Collection Executives on duty during busy periods and breaks.
- Perform any other works as and when assigned by the Management.
- Be flexible to the shift timings.
- Take the extra mile to engage customers.
- Excellent communication and interpersonal skills
- Sharp and pro-active
- Should be keen to work in a high pressure environment
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of customers
- Strong phone contact handling skills
- Ability to carry multiple heavy bags
- Ability to stand for long hours
- Proven customer support experience or experience as a client service representative
- Competitive Pay
About the Company
Fetchr is a tech company revolutionizing the world of delivery across emerging markets where there are no physical addresses. In fact, half the world's population has no physical address. Fetchr has the technical solution by eliminating the need for a physical address and deliver to wherever you are. Our patented solution has changed the traditional method of delivery.
Fetchr is the first Middle Eastern company ever to be backed by the most successful venture capitalists from Silicon Valley. Sending and receiving packages has never been this seamless. Established in the UAE in 2012, we've grown to over 3000 employees spread across seven countries and growing rapidly.