Junior IT Support Technician

Job description / Role

Job Outline:

To install, maintain, repair and service various computer devices, BRS scan guns and BRS systems used within Emirates Group to maintain the performance levels of the business units.

• Conduct site preparation to complete installation of computer devices and BRS equipment within set time frame.
• Carry out necessary infrastructure jobs to complete the desktop and telephone installations.
• Configure and deploy new RF BRS scan guns maintenance.
• Conduct the maintenance and servicing of the BRS equipment on a cyclic basis followed by workshop bench testing to improve the uptime of the equipment.
• Provide support to engineers and senior technicians in respective teams (BRS, desktops and server deployment, IT workshop) for installation of new equipment, repair and servicing of faulty equipment to rectify faults.
• Provide second level support on BRS PC scan servers and wired scan guns installed at the airport.
• Provide second level support on the new technology RF BRS scan guns and ultra-system.
• Carry out basic checks on reported faulty equipment to enable speedy replacement.
• Report faults noticed during periodic maintenance and replace equipment to provide necessary support.

Qualifications & Experience

Information Technology Hardware:

• 12 years schooling or equivalent.
• Experience: 2 years in information technology, hardware knowledge/skills.
• Experience in desktop servicing, installation and cabling of LAN/WAN related network.
• Knowledge of tools such as cable tester, crimping tools, multimeter.
• Working knowledge of PCs and office tools, i.e., MS Word and email user support.

Leadership Role: No

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.