Junior Key Account Manager - Employee Benefits

Nexus Insurance Brokers

Dubai, UAE

Ref: MP647-15

Job description / Role

Employment: Full Time

Responsibilities:

• Place specific risks with relevant insurer partners as required
• Follow and assist in the implementation of procedures
• Prepare reports and attend Branch meetings
• Provide information to the Head of Sales & Development - Employee benefits on a timely basis
• Uphold all policies and procedures to ensure they meet current legal requirements
• Develop and maintain effective strategic relationships with key stakeholders including the Direct Sales Force, Clients, Employee Benefits Team, Insurance Partners, and other internal team members across the business
• Remain abreast of market, industry and regulatory developments and develops a personal network to increase knowledge
• Conduct any Administrative tasks necessary to the Branch operation
• Arrange Client meetings and attend when required
• Resolve any escalated complaints and disputes that arise and manage good levels of response with an agreed service level agreement
• Scanning copies of any documentation and ensuring all required implementation documents are completed
• Keeping a weekly record of all bookings on the company system and updating any log books
• Issuing quotations internally from available portals for renewal alternative when applicable and required
• Providing assistance/procedures to all clients about their tailored insurance policies in regard to reimbursement processes, authorisations, general enquiries etc. by providing them with the necessary information/procedure templates
• Submitting a comparison to the client and engaging the negotiations
• Working on renewals by following up terms with Insurers forty-five days prior to expiry or more based on client request
• Engaging with client renewal discussion two months prior to renewal and agreeing on necessary action plan
• Maintaining daily emails by: Sending acknowledgement responding promptly (within 24 hours to 36 hours). Coordinating with Insurers and following up on pending issues timely with Insurers
• Handling complaints through emails to maintain records and liaise with Compliance Department while escalating internally, if required, for any course of action
• Any other applicable Ad Hoc duties as directed

Requirements

Area of operations:

• We are looking for an experienced and highly organised Junior Key Account Manager to work within a busy employee benefits corporate space. This individual shall assume responsibility for dealing with key accounts and ensuring that clients are dealt with in a professional manner.

Profile

• The candidate we are looking for will be driven and want to grow with the company. They will also be an excellent and confident communicator with a positive attitude along with the ability to work on own initiative.

Required Skills

• Multitasking
• Works independently
• Professional Appearance
• Customer Service Centric
• People Focused
• Communication
• Time Management
• Problem Solving
• Integrity
• Ethical
• Friendly and Warm personality
• Planning
• Negotiating
• Results Driven
• Business Retention

About the Company

NEXUS Group - Nexus Insurance Brokers / Nexus Financial Services are the largest financial advisors in the GCC and one of the largest in Singapore offering a composite suite of insurance, savings and investment products to both corporate and individual clients from a range of international and domestic product providers.

As qualified professionals, Nexus is a company you can trust and as an independent organisation, free from ties to a particular product provider, we can meet those needs with carefully selected solutions from the world’s foremost financial services and insurance companies, including insurance companies in the UAE.

Nexus has over 550 qualified professional consultants and is actively supported by over 160 dedicated and qualified management and support staff globally offering a broad range of licensed products from regulated providers. The company was established in 2006 by Mahmoud Nodjoumi, founder and chairman, through a management buy-out of the distribution arm of Zurich International Life in the Middle East which had been established in the region since 1989. With over twenty five years’ experience in the GCC (Gulf Cooperation Council), Nexus operations are located in Dubai, Abu Dhabi, Qatar, the Kingdom of Bahrain and Kuwait to underpin a professional and quality level of service to our clients.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Key Account Manager salaries in UAE

Average monthly compensation
AED 13,000

Breakdown available for industries, cities and years of experience