Job description / Role
The Junior Store Services Specialist is responsible for coordinating store services requests and ensuring
that they are addressed in a timely and effective manner and in compliance with quality standards.
Schedule, control and monitor for maintenance works to ensure they are done in a timely manner and in compliance with quality standards
Visit all shops on continuous basis, develop a maintenance snag list, and communicate it to the hierarchy
Monitor outsourced civil, mechanical, and electrical works in order to ensure that they are properly done by assigned contractors
Ensure the abidance of cleaners by the company’s attendance, hygiene and grooming standards and monitor cleanliness of shops on continuous basis
Prepare status reports concerning insurance claims, and submit them to the Loss Prevention Department
Participate actively in staff meetings in order to get informed of new policies and other services related issues
Qualifications, Experience, Knowledge
2-3 years of experience in a similar field; Previous experience in retail is a plus
Knowledge and effective use of the principles and processes of providing customer and personal services
Proficiency in MS office
Fluency in English
About the Company
Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.