Junior Ticketing Manager

Job description / Role

About us

Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Lebanon, Qatar, and Kuwait from our Dubai-based headquarters.

Our expertise

We specialize in a diverse range of ticketing solutions, catering to various sectors including:

• Large and small entertainment events
• Comprehensive business events, including visitor registration services and badging
• Diverse sports event ticketing
• Tourism attraction ticketing
• Advanced box office solutions for venues including stadiums, theatres, and cinemas
• Innovative marketing solutions for event promotion

Key responsibilities

• Support the team and the event organizers that use the Platinumlist ticketing solution.
• Be assigned multiple events and be responsible for coordinating all aspects of the ticketing system setup from start to finish.
• Discuss clients’ needs with the team, upload the event online, and help the team and the client use the ticketing system. (Full training for the system will be provided).
• Demonstrate good management skills and always be within reach of the team and client virtually, which might include sometimes the weekends.
• Handle all the requirements related to event setup that are requested by the team and the clients.
• Create a great customer experience for people buying the tickets by setting up a clean and good-looking event page.
• Create and periodically check the events built to ensure that they have no errors or mistakes and keep them updated with the latest information.
• Solve problems on the go in a small amount of time.
• Deal with different customers and clients requests and complaints and solve them easily.
• Create a ticket sales plan and provide weekly updates on progress against the plan to the operation manager.
• Coordinate with teammates, including marketing and support, to expand attendance at all events.
• Research, prospect, and establish leads for relationships through industry networking.
• Ensure effective and efficient coverage of all inquiries, including telephone, online, and direct sales.
• Support the organization’s efforts to create a fan experience that aligns with the CEO's vision for Platinumlist.

Requirements

• 1+ years of experience in ticketing, e-commerce, travel, or related industries.
• Ability to work in a high stress environment.
• Ability to learn software functionality quickly.
• Problem-solving: resolves customer or software-related issues promptly and efficiently.
• Time management: ability to manage multiple customer inquiries and requests within set deadlines.
• Minimum B2 level in English (C1 and C2 are a surplus).
• Strong communication skills are essential.

Benefits

• A dynamic and inclusive work environment.
• Great office culture and opportunities to grow.
• The opportunity to work with a leading ticketing provider in GCC.
• A chance to contribute to the entertainment industry and help shape experiences for thousands of users.