Key Account Manager

Job description / Role

Objectives: Responsible to manage the client account, represent company to prospective customers to develop the company business for Business Applications. Achieved forecasted revenue targets.

Reporting to: Manager Sales
Duration: Permanent

Main responsibilities:
• Build and maintain excellent business relations with the existing clients and identify the possibilities of helping them with the optimum technology solutions.
• Identify new business opportunities and contact prospective customers to demonstrate products, explain product features, and solicit orders in the assigned territory/market segment.
• Conducts strategic account planning and market studies.
• Recommend products to customers, based on customers\' needs and interests.
• Answer customers\' questions about products, prices, availability, product uses, and credit terms.
• Monitors the overall work flow of the pre and post sales teams to assure that all acquired projects are implemented in the best manner and as per the customer’s expectations.
• Develops clear and effective written proposals / quotations for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Consult with customers after sales or contract signings to resolve problems and to provide ongoing support.
• Develop and maintain relationship with key client contacts to have long term relationship.
• Maintains high-level of customer loyalty and builds trust and integrity.
• Assist achieving department scorecard goals including client satisfaction, revenue and performance metrics.
• Prepare required department reports and documentation including weekly, Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents and Visit Summaries.
• Collaborate with different internal teams to ensure smooth internal operation and healthy work environment.

Probation: 3-6

Requirements

• University Qualifications: Bachelor Degree (MBA is preferable)
• Nature and length of previous experience: 5 years experience as direct sales in IT Software Company.
• Direct sales experience of Business Applications and ERP Solutions.

Specialist knowledge:
• Demonstrated aptitude for problem-solving.
• Background in selling complex services and solutions is preferable.
• Ability to determine solutions for customers (consultative sales approach)
• Account long terms retention strategies, cross selling and up selling inside the same client/sector.
• Proven track record in Achieving set targets. Outstanding communication and presentation skills.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Persuasion — persuading others to change their minds or behavior.
• Negotiation Skills — bringing others together and trying to reconcile differences.
• Social Perceptiveness — Being aware of others\' reactions and understanding why they react as they do.
• Must possess excellent verbal and written communication Skills.
• Interpersonal and Stress management skills.
• Time management skills

Soft Skills and Personality traits:
• Selling
• Business Acumen
• Communication Proficiency
• Customer/Client Focus
• Results Driven
• Age Range: 30-40
• Current Location: UAE

About the Company

Founded in 2002 as a systems integration company, Vision Valley has since diversified and expanded to become a leader in solutions and services for the Middle East and North Africa telecommunications, networking and information technology industries, Our areas of expertise lie in next-generation technologies such as mobile applications, unified communications, networking and wireless connectivity.

Our services include site surveys, installation, commissioning, integration and maintenance for major mobile operators as well as consultancy services that support mobile technology solutions and we support and provide services from major vendors' networking systems, enterprise applications, advanced broadband wireless and video conferencing technologies.

Additionally we offer network analysis, network management, advanced systems integration, connectivity solutions, project management and specialist services to the entire region with strategically located teams of IT professionals in our headquarters in Dubai, UAE and branch offices in cities across the MENA region.