Key Account Manager

Job description / Role

- Client Relationship Management : Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters.
- Sales & Revenue Growth : Develop and execute strategic plans to increase revenue from key accounts through upselling, cross-selling, and identifying new opportunities within the eCommerce ecosystem
- Performance Optimization : Monitor and analyze account performance metrics (traffic, conversion rates, sales, etc.) and develop actionable insights to improve sales, customer satisfaction, and operational efficiency.
- Campaign Management : Collaborate with internal teams (marketing, product, and operations) to plan and execute promotional campaigns, product launches, and pricing strategies tailored to each account's needs.
- Product & Service Delivery : Ensure the timely and successful delivery of products, services, and solutions to meet client needs and business objectives.
- Contract Negotiation & Renewals : Manage contract renewals and negotiations with key accounts, ensuring favorable terms and long-term partnerships.
- A Key Accounts Manager perform payment reconciliations, they play a critical supporting role in ensuring that payments are received on time and that any discrepancies between accounts are resolved efficiently.
- Market Insights : Stay updated on eCommerce trends, competitive analysis, and market changes to identify opportunities for growth and improvement.
- Reporting & Forecasting : Provide regular performance reports to senior management and clients, including sales forecasts, progress updates, and key performance indicators (KPIs).
- Compliance & Brand Standards : Ensure that all key accounts adhere to brand guidelines, compliance regulations, and online retail standards for product listings and customer experience.

- The ideal Key Accounts Manager should have a Minimum of 5-7 years of experience in account management, sales, or client services, preferably within the eCommerce or digital retail sector.

Apparel Group cemented itself as a leading powerhouse in the fashion and lifestyle industry. The group caters to millions of customers through its 85+ brands across 2,100+ stores in more than 14 countries while employing over 20,000 multicultural staff. The organization has achieved mercurial growth in the last 26 years by introducing world-class labels from around the globe, including Nine West, Tommy Hilfiger, Aldo, Charles & Keith, Jamie's Italian and Tim Hortons, to name a few.

About the Company

The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.