Job closed
Ref: LP612-17
Job description / Role
Responsibilities include:
Operational:
• Evaluate import and export rough diamond shipments in accordance with the Kimberley Process (KP) Certification Scheme policies and procedures.
• Ensure the authenticity of the KP certificates upon imports
• Coordinate with the clients and clearing agents for proper documentation and any discrepancies in the shipment prior import and export.
• Maintain accuracy in clearing shipments with no delays.
• Collaborate with KP participant countries.
• Report any suspicious activities to the KP Manager.
• Ensure compliance of the traders with the KP policies and procedures.
Customer Focus:
• Educate and train new traders on the complete policies and procedures of the UAE KP Office
• Assist walk in clients
• Responsible for giving response upon customers’ complains, as well as giving the solution
• Respond promptly to customer enquiries in person or via telephone, letter, and e-mail – always in a professional & efficient manner
Requirements
We are looking for a candidate who has 2-5 years experience in diamond evaluation and has a strong customer support background.
To be considered for this role, you need to have a bachelor's degree in any discipline and a certificate/diploma in diamond evaluation.
About the Company
Dubai has historically been an international hub for the physical trade of not only gold, but also many other commodities and so the establishment of the Dubai Gold & Commodities Exchange (DGCX) was the next logical step for the region and the local economy. DGCX commenced trading in November 2005 as the regions first commodity derivatives exchange and has become today, the leading derivatives exchange in the Middle East.
DGCX is a subsidiary of Dubai Multi Commodities Centre (DMCC), a strategic initiative of the Government of Dubai, with a mandate to enhance commodity trade flows through the Emirate by providing the appropriate physical, market, financial infrastructure and services required. The Management team of DGCX comprises senior personnel from the commodities, securities and financial services industries bringing a wealth of experience and expertise to ensure the success of DGCX.