Knowledge Management Manager, AED 25-33,000 per Month

Sapphire Recruitment Consultants

Dubai, UAE

Ref: QP921-41

Job description / Role

Employment: Full Time

Our client is seeking an experienced Knowledge Management Manager with at least 8 years’ experience in knowledge management or a related field, and the knowledge management tools that are utilized for this. You must have experience in working as Knowledge Management professional. Experience working for a Management Consultancy firm or a Big4 entity or large real estate firms with solid management platforms would be a definite advantage but not essential. You will be responsible for upholding our client’s knowledge management standards and approach by contributing to the strategy and execution of the knowledge management plan for the client and practices. This position actively leverages KM analytics to bring new ideas, has a “continuous improvement” mindset, and demonstrates high-performance teaming. Please respect the criteria requirements and only apply if you meet these as you will not be considered if you do not, this role is not open to candidates who do not currently reside here, you will not be considered without the Knowledge Management experience.


• Work with the Head of Knowledge to shape and execute the KM strategy and roadmap
• Evaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales
• Manage the junior team members on the knowledge management team which includes learning, performance management, feedback
• Liaise with relevant stakeholders to collect and analyze knowledge management needs
• Be the thought leader on KM Framework implementation within Knowledge Hub and share learnings and best practices
• Collaborate with our clients’ counterparts in other regions to expand on all KM efforts and increase platform reach
• Lead testing and feedback cycles, run pilot programs and feed the learnings back into the systems
• Encourage a culture of knowledge-sharing and collaborative workflow among departments and project teams
• Screening/choosing/managing/monitoring relevant vendors to support our KM requirements
• Maintain in-depth knowledge of the platform’s functionalities and underlying workflows and architecture (to the extent possible)
• Perform trainings as necessary for all involved
• Devise plans to continuously improve and upgrade the platform in terms of content, technology, user experience
• Coordinate with the developers and digital teams for regular upgrades and enhancement on the platform
• Maintain knowledge about the platform’s admin configurations and requirements
• Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics
• Promote the use of knowledge management tool and processes to facilitate sharing of knowledge
• Analyze content, upload metrics, and share them with Knowledge Management champions and partner (could be used in sharing statistics with client staff, on appraisals, etc.)
• Create and review KPI’s for adoption, usage of premier (high value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for our client
• Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value
• Design and develop incentive mechanisms to acknowledge and highlight active participants

AED 25,000 to 33,000 per month inclusive of fixed allowances.



• Bachelor's degree in knowledge management, library science, information science, or a related field
• 8-10 years of experience in knowledge management or a related field and knowledge management tools and systems, preferably in the consulting industry or within a large, global organization
• Must have experience in working as a Knowledge Management professional
• Experience working for a Management Consultancy firm or a Big4 entity or large real estate firms with solid management platforms would be a definite advantage but is not essential
• Good understanding of knowledge management at large organizations: taxonomies, content strategy and classification, value that Knowledge brings to business/ Knowledge value chain
• Experience communicating with and influencing senior leadership as well as framing discussions to gain valuable feedback and experience
• Strong project management skills, including the ability to manage multiple projects simultaneously
• Ability to collaborate effectively with other departments and stakeholders
• Ability to keep up to date with developments in knowledge management best practices and technologies
• Ability to multi-task & operate effectively in a matrix organization in a fast-paced environment
• Persistent, not easily demotivated, resilient enough to overcome resistance
• Creative and persuasive, ability to get people's buy-in
• Must currently reside in the UAE

Please respect the criteria requirements and only apply if you meet these as you will not be considered if you do not. We thank you for your application however due to the high volume of candidate applications, we only accept online applications in the first instance. Successful candidate applications will be contacted, if you are not successful your CV will be stored on our database.

About the Company

Sapphire Recruitment Consultants is an executive search, selection and recruitment agency lead by a management team with over 28 years of experience in the international and local recruitment market. Located in Dubai, we are ideally situated to offer our expertise to the region.

Our focus is to provide professional services that encourage long-term relationships with clients, effectively placing personnel in positions that showcase their skills; and as a result, making a material contribution to the company.

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