L&D Manager - Retail - Multibrands

Job description / Role

Overview of the role

The Learning & Development Manager's responsibility is to lead the technical and non-technical learning and development plans, align with and implement group and brand learning interventions, facilitate classes, and ensure employees are fully trained and acquire enough business acumen to perform in their jobs.

What you will do

Training initiatives:

• Conduct and organize training programs for Al-Futtaim Group employees and ensure that training plans are adhered to.
• Design, develop, and continually improve training courses to ensure content is up to date and reflects best practice.
• Identify course options and decide on courses including e-learning which effectively address the individual needs of all employees.
• Deliver the core curriculum, training calendar, and customized programs as scheduled.
• Plan and ensure product knowledge development and career development tracks implementation are streamlined.

Business solutions:

• Work closely with the brands and divisions to develop training that enhances business performance, measures such performance, and makes adjustments to programs to continually improve.
• Ensure adherence to industry and government regulatory standards.
• Identify and improve operational systems and processes.
• Ensure delivery metrics are adhered to.

Training Need Analysis:

• Support HRBP to identify learning and development needs within the group for specific business units.
• Manage internal and external customer expectations especially in regards to assessment practices and reporting.
• Support business to provide solutions and options, measuring customer satisfaction.

Communication:

• Manage and maintain positive relationships with key stakeholders in the business and at the group level.
• Ensure business leaders and key stakeholders are aware of the Group L&D products and services.
• Utilize tools and resources that will discover training needs or assess capability standards.
• Maximize opportunities to communicate Group L&D achievements, initiatives, and projects.
• Support and implement engagement activities.
• Ensure rewards and recognition program and any changes.

Reports:

• Maintain systems for collating and reporting on development performance.
• Manage and analyze the Learning and Development performance.
• Collate and report Group L&D performance metrics.
• Ensure key stakeholders in the business have up-to-date reports.
• Provide trainer delivery days and feedback data.

Projects:

• Support consultants' projects to meet key objectives.
• As required, partner with Group L&D, Group HR, or business to lead and implement specific projects.
• Ensure project KPIs are met and exceeded.

Technology:

• Drive digital learning initiatives by managing, maintaining, and running LMS, software, and all relevant add-ons.
• Curate, develop, and produce digital learning content using appropriate digital software and gadgets.

Required skills to be successful

• Confidence, drive, and enthusiasm.
• Planning and organizing skills.

What equips you for the role

Education:

• A bachelor's degree and/or relevant training certificates.
• Master in Human Resources or similar is an advantage.
• Instructional design or managing learning function certification is an advantage.

Minimum experience and knowledge:

• A minimum of 5 years' experience in an L&D function.
• Fluent written and spoken in English and Arabic.
• Curriculum design experience.
• Knowledge of competency standards.
• A wide range of assessment design and delivery knowledge.
• Program facilitation experience.
• Proficient in computer literacy.
• Experience of blended learning and digital measures.
• Business operations, project management, and customer service experience would be a distinct advantage.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.