L2 Service Delivery Manager

Job description / Role

Job details

Role: Service delivery manager
Employment type: 12 months & extendable contract
Work location: UAE
Start date: Immediate to 30 days
Salary & benefits: Negotiable based on expertise

Technology & skills required

• 5-8 years of experience in IT service management or delivery roles, with at least 3 years in a service delivery management capacity
• Strong understanding of ITIL processes (Incident, Problem, Change, Capacity, etc.)
• Experience working with ITSM platforms (ServiceNow, ManageEngine, BMC, etc.)
• Demonstrated experience managing multi-vendor or multi-customer environments
• Proven track record of SLA management, incident governance, and service reviews

Position details

Position title: L2 service delivery manager
Location: United Arab Emirates
Experience required: 1 year or more

About the Company

AIQU connects future-ready technology specialists with forward-looking organisations. We help businesses deliver high-impact and high-quality technology projects by using our unrivalled global sourcing capabilities to attract diverse talent within the region.

Our bespoke staffing solution offers the most flexible option you can have while maintaining 100% legislative compliance. AIQU’s fast and highly responsive employee management processes are designed to provide your most valuable assets, your people, with a seamless experience!

From business analysts to change managers; from front-end developers to back-end engineers, full-stack developers, and database administrators; from process analysts to software architects; AIQU can provide and manage specialists for a technology transformation project or for a project in maintenance phase across six key verticals.