Laundry Manager

Job description / Role

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• To supervise outsourced laundry services, for quality and standard procedures
• To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up
• To ensure a correct and economical use of all the chemicals and that the formulas are respected
• To ensure a proper storage of the chemicals, respecting the environmental procedures
• To maintain the linen and laundry par stocks
• To ensure laundry staff has a full knowledge of all the textiles and their proper care
• To constantly check the linen and uniform for cleanliness and defects and to recommend replacement if necessary
• To maintain constant linen flow to the floors and the outlets
• To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms
• To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity report
• To assist laundry and housekeeping operations during daily peak hours
• To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed
• To ensure uncompromising levels of cleanliness and maintenance through each employee's responsibility
• To maintain complete and readily accessible files
• To continuously study and evaluate the operations and procedures to increase revenue and productivity
• To ensure proper handling of lost and found items
• To participate in monthly inventories
• To follow up daily check lists
• To ensure a proper use of the telephone etiquette as per Rixos standards
• To call the Assistant Executive Housekeeper or Executive Housekeeper for advice in serious cases or if an approval is required
• To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
• To ensure a proper coverage and supervision of the laundry at all times
• To respect schedules, terms and deadlines as agreed with the management
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news
• To conduct or attend a daily line up briefing with the laundry team to recapitulate tasks and activity
• To share daily activity highlights with the Assistant Executive Housekeeper and or Executive Housekeeper, including internal and external guest opportunities
• To assist in fulfilling administrative responsibilities and monitoring activities
• To be an ambassador of the laundry and of the hotel, in and outside the workplace
• To assist in interviewing potential candidates and in new employees integration in liaison with the HR department
• To create an atmosphere of high morale and a happy working relationship among the staff
• To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction
• To ensure trainings and regular "refresher" courses are conducted and attended as scheduled

Qualifications

• 3-5 years of experience in a laundry management role, especially in a hospitality setting, is commonly required.
• Operational expertise: Knowledge of laundry equipment, fabric care, and stain removal processes
• Attention to detail: Precision in inspecting laundry items and maintaining quality standards
• Budgeting and cost control: Ability to manage laundry costs, inventory, and ordering supplies
• Health and safety compliance: Knowledge of sanitation, safety protocols, and best practices
• Customer service: Ability to interact with hotel guests if necessary, ensuring high-quality service
• Proficiency in laundry machinery and understanding of the latest laundry technology
• Inventory management software skills
• Knowledge of green initiatives or environmentally friendly practices in laundry
• Chemical knowledge
• Leadership and team management: Ability to supervise, train, and motivate laundry staff

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.