Lead - Change Management (1 year contract)

Job description / Role

Inspire | Exhilarate | Delight

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750 experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse," which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners, and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

This role is ideal for individuals passionate about organizational change and human-centric transformation.

• Strategic Change Leadership:
  • Design and execute end-to-end change management strategies for large-scale transformations (digital, mergers, workforce transitions, etc.)
  • Align change initiatives with business strategy, leadership priorities, and customer expectations
  • Define the case for change, identify organizational impacts, and mitigate adoption risks
  • Leverage data and analytics to drive decision-making and real-time course corrections
• Stakeholder Engagement & Communication:
  • Conduct stakeholder assessments and develop engagement strategies to secure executive sponsorship
  • Build and manage Change Networks, empowering leaders and employees to be change champions
  • Develop and execute multi-channel communication strategies that enhance employee experience and drive adoption
  • Partner with HR, IT, and business teams to align people, process, and technology changes
• Training & Workforce Enablement:
  • Conduct learning needs analysis and develop personalized learning journeys to upskill employees
  • Design and deploy blended learning solutions, including digital learning, workshops, and gamification
  • Embed change resilience, leadership coaching, and capability-building programs into transformation efforts
• Sustainability & Performance Measurement:
  • Define success metrics (KPIs) and adoption tracking methodologies
  • Use pulse surveys and data analytics to assess change effectiveness
  • Implement continuous improvement frameworks, ensuring lasting business impact
  • Manage change risks, employee resistance, and cultural transformation challenges

What you'll need to succeed

• 7+ years of experience in change management consulting, transformation, or HR strategy
• Strong knowledge of change management frameworks (e.g., Prosci, ADKAR, Kotter, McKinsey's 7S, agile change models)
• Experience leading enterprise-wide transformation programs (digital, ERP, mergers, restructuring, etc.)
• Strong analytical skills, with the ability to leverage data for strategic decision-making
• Experience in executive coaching, leadership alignment, and cultural change initiatives
• Ability to work in an agile environment, manage ambiguity, and drive results
• Exceptional stakeholder management, storytelling, and facilitation skills
• Certification in Prosci, Change Management Institute (CMI), or Agile methodologies
• Background in people analytics, behavioral science, or human-centered design

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.

Department: People & Culture
Role: Change Management Lead

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.