Leak Administrator

Job description / Role

Build your future while you help build a better world!

Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

If youu2019re looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, youu2019ve found it with us.

We are currently searching for a Leak Administrator.

General purpose of the job

The Leak Administrator is responsible for tracking, reviewing, calculating, and invoicing all TremCare, TremSource, and Warranty leak calls within a specified division. This position will ensure contractual requirements are managed, tracked, and executed in a timely manner. This position should be a very detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements.

This role must have excellent communication and organizational skills as you will work together with regional dispatchers and regional administrators to ensure leaks are completed promptly and ready for invoicing. This position will also be training under the TremCare and Warranty admin team and assisting them with various tasks as needed. This position is intended to build a strong foundation for future growth.

Essential duties and responsibilities

• Create and organize a master leak file within a specified division and be responsible for keeping all information accurate and up to date.
• Review recently submitted leaks, determine coverage type (TremSource, Gold, Platinum, Warranty, etc.), and depending on coverage either create a billable leak line or link to an existing line in SAP.
• On Warranty leak calls that are under a contractor obligation period, create purchase orders to send to the contractor and monitor PO status in SAP.
• Create manual sales order numbers in SAP for processes outside of LeakTracking (Republic warranties, etc.).
• Work with warranty administrators on missing or needed information when reviewing warranty leak calls.
• Contact sales representatives or sales administrators on leaks that are reported on expired warranty agreements.
• Attach roof plan drawings to sales orders in SAP.
• Work with the warranty adjustment team to gain approval for work beyond just a normal leak repair.
• Add hours to sales orders in SAP if extra time is required and approved.
• Track all leaks within a specified division.
• Follow up with regional dispatchers on leak calls that have labor hours or costs posted but have not been completed in FSM or SAP.
• Review all completed warranty leaks and determine if the scope being completed is to be covered under Tremco Warranty or if billable.
• Calculate and invoice leaks within 4-7 days of field completion.
• Close invoiced leak calls by TECOu2019ing service orders and corresponding contract lines.
• Process subcontractor invoices for payment.
• Ensure leak data has been entered in OLI before invoicing.
• Conduct and foster professional and timely communication using a wide array of communication methods with the regional support teams for all work-related matters.
• Assist with managing data and information across multiple platforms including SAP, Excel, LeakTracking, OLI, and more.
• Maintain and update all information in LeakTracking (contractors, call roster maintenance, notification maintenance, reporting, etc.).
• Input leaks in OLI as needed.
• Perform special projects as needed.
• Other tasks as assigned by the manager.
• Assist TremCare and Warranty Admins with various tasks as needed.

Other skills and abilities

• Superior written, oral, and digital communication skills.
• Ability to collaborate and work closely with other teams and departments.
• Computer literacy including Microsoft 365 suite, SAP, Excel, Word, and iOS.
• Organizing, planning, and prioritizing administrative business functions.
• Performing administrative activities such as maintaining, tracking, and managing paper and electronic data.
• Developing specific goals and plans to prioritize, organize, and accomplish work.
• Knowledge of customer service principles and practices.
• Familiarity with Microsoft Office products such as Excel, PowerPoint, and Word, and key social media tools.
• Ability to consistently demonstrate the companyu2019s values of hard work and insight, and to remain effective in their approach to work.
• A resilient attitude towards challenges and the ability to manage pressure.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Job identification

Job category: Sales Support / Customer Service
Posting date: 07/25/2025, 05:24 PM
Degree level: Associate Degree
Job schedule: Full time
Job shift: Day
Location: Hybrid position