Learning and Development Manager

Job description / Role

Job description

We are seeking an enthusiastic and innovative Learning and Development Manager to join our team in Dubai, United Arab Emirates. As a key member of our organization, you will be responsible for designing, implementing, and overseeing comprehensive training programs and supporting training and compliance (T&C) operations. This role is vital to driving Accor's brand standards by nurturing talent, ensuring compliance, and fostering a culture of continuous learning and inclusion.

Responsibilities:

• Create and execute the company's training plan and budget in alignment with organizational objectives.
• Conduct annual training needs assessments and collaborate with department managers to identify skill gaps and development opportunities.
• Design, facilitate, and evaluate engaging training programs for employees at all levels.
• Establish and maintain partnerships with industry associations, external training providers, and academic institutions.
• Develop and manage a centralized learning resource library, including digital and print materials.
• Implement and maintain a user-friendly learning management system (LMS) to track training activities and participant progress.
• Coordinate new hire orientation programs and assist with the integration of new employees.
• Stay current with industry trends and best practices in learning and development.
• Prepare and present comprehensive training reports to senior management.
• Collaborate with T&C and other departments to align training initiatives with company-wide strategies.
• Measure and evaluate the effectiveness of training programs, making data-driven improvements as needed.
• Develop and implement succession planning strategies to support organizational growth and talent retention.
• Create and manage mentorship programs to foster employee development and knowledge transfer.
• Design and deliver leadership development programs for emerging and existing leaders within the organization.
• Implement innovative learning technologies and methodologies such as microlearning and gamification to enhance engagement and knowledge retention.
• Support the Director of T&C with recruitment coordination, staff onboarding, employee records management, attendance tracking, and T&C compliance.
• Assist in employee relations by responding to queries, facilitating communication, and escalating issues when needed.
• Help administer performance management processes, including performance reviews and disciplinary actions.
• Manage T&C administrative tasks such as payroll coordination, benefits support, contract renewals, and compliance reporting.
• Collaborate with the Director of T&C on employee engagement, retention initiatives, and talent planning.
• Partner with hotel leadership and the Director of T&C to align learning and T&C activities with operational objectives and company culture.
• Support diversity, equity, and inclusion efforts in all training and HR initiatives.
• Represent the hotel in T&C and L&D forums or external training events as required.
• Maintain awareness of hospitality labor laws and best practices to ensure policy compliance.

Qualifications:

• Bachelor's degree in Human Resources, Organizational Development, or a related field.
• Proven experience as a Learning and Development Manager, preferably in the hospitality industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent facilitation and presentation skills with the ability to engage diverse audiences.
• Proficiency in learning management systems (LMS) and e-learning authoring tools.
• Demonstrated ability to create and manage training budgets.
• Strong analytical and project management skills.
• Experience in conducting training needs assessments and developing targeted learning solutions.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to build and maintain positive relationships with stakeholders at all levels.
• Familiarity with performance management processes and their integration with learning and development.
• Creative problem-solving skills and a proactive approach to challenges.
• Flexibility to adapt to changing priorities and deadlines.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office Suite and data analysis tools.

Additional information:

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide.
• Learning programs through our academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our corporate social responsibility activities like Planet 21.

Remote work: No

Employment type: Part-time