Learning And Development Senior Associate

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

The Senior Associate Learning and Development (Enabling Arts Academy) has substantial functional Learning and Development and consultancy experience in complex organizations across diverse markets and cultures. The purpose of this role is to drive and drive functional competence building in line with identified needs, technical competencies, and business goals for 21 Job Families such as E-commerce, Marketing, Supply chain, Data, Tech, etc.

Functional Learning Management

- Collaborate with the Director of Learning Experience, VP People, People Partners, Talent Management, Job Family sponsors, Learning Ambassadors and other key business stakeholders to implement functional learning solutions across the Business.
- Review and ensure the relevance of Learning Pathways offering and user experience (UX). Review and ensure the relevance of the resources and learning tools that complement the Learning Pathways offering.
- Enrich the Learning Pathways by continuously scouting 3rd party or internal SMEs and providers in buying/building/borrowing content.
- Monitor Learning Pathways metrics and dashboards, providing insights on adoption, engagement, and achievement rates.

Project Management

- Plan, develop and manage project plans for functional learning initiatives, ensuring timely and effective delivery.
- Coordinate with cross-functional teams to ensure alignment and integration of learning projects with business goals.
- Track project progress, manage stakeholders, and implement corrective actions as needed to ensure project success.
- Provide regular updates and reports on project status, milestones, and outcomes to stakeholders.

Consultancy

- Evaluate the effectiveness, relevance, and impact of the Learning Pathways and other programmes within the Enabling Arts Academy, making recommendations for continuous improvement and aligning with global learning best practices through industry benchmarking.
- Provide regular functional learning analytics on international and regional trends/best practices and offer actionable insights to enhance the Academy's offerings.
- Conduct comprehensive Learning Needs Analysis to identify skill gaps and opportunities, ensuring a stronger link to Talent Management outputs such as performance data and internal mobility data.
- Write Standard Operating Procedures (SOPs), policies, flowcharts, and other documentation to support the Enabling Arts Academy governance, and access Job Family-specific metrics (e.g., turnover rate, employee engagement) to inform strategic decisions.

Stakeholder Engagement

- Engage with VPs People, People Partners, Talent Management, Job Family sponsors, Learning Ambassadors to boost the implementation of functional learning strategies and drive learners' buy-in and adoption of learning offerings.
- Maintain, develop, and manage relationships with third-party learning providers to build internal technical capabilities.
- Maintain effective relationships with the Chalhoub University Digital Academy and Digital Marketing teams mainly as well as other team members.
- Implement recognition schemes to award and highlight outstanding learning achievements.

Instructional Design

- Design and deliver training programmes within areas of expertise, where applicable, tailored to the needs of the back-office teams.
- Develop engaging and effective instructional materials, including e-learning modules, teambuilding activities, icebreakers.
- Identify and use innovative L&D methods and tools to activate Job Family communities with formal and informal L&D solutions.
- Continuously evaluate and improve instructional design processes to ensure high-quality learning experiences.

Facilitation and Training Delivery

- Deliver training sessions, workshops, and offsites, ensuring an interactive and impactful learning experience.
- Facilitate various workshops such as Performance Management, Interviewing Skills, Behavioural courses, Presentation Skills, etc., where applicable.
- Support in the delivery of offsites for the Business.
- Co-facilitate functional/technical training content with SMEs, where applicable.

- Bachelor's Degree in Business Administration, or relative.
- Strong Stakeholder Management.
- Previous experience conducting trainings.
- Strong external and internal engagement skills.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department PEOPLE & CULTURE

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.