Learning and Development Specialist

Job description / Role

Learning and Development Specialist

We are currently looking for L&D Specialist to join the tribe of 25hours Dubai One Central.

COME AS YOU ARE AND SHARE YOUR TALENT!

What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• In conjunction with Director Talent and Culture, develop an effective annual Training Plan which meets the needs of talent as outlined in PMP/IDP plans and assists 25hours to achieve its goals and objectives.
• Identify the Marketing Plan and other sources the potential training needs and action where required.
• Liaise with TCs and Talent Guides on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required by business.
• Plan and publish an effective annual and quarterly forecast of training courses and ensure maximum attendance through clear communication to.
• Develop, executive and lead training courses scheduled in the training calendar, tailoring courses where appropriate to meet requirements of the property, department and individuals.
• Take full responsibility for budgeting and adhering to training budget and expenses, adjusting planned expenses / actions in line with changing business requirements.
• Ensure proactive participation in all 25hours initiatives.
• Take full responsibility for 25hours new joiners tailoring and updating program as and when required.
• In line with 25hours policy, ensure that effective use of the PMP and IDP process and deadlines are adhered to by all talent at 25hours. Provide regular training for T&C/Talent Resources and ensure that the quality of all PMPs and IDPs is of the highest standards, giving feedback to T&Cs/HODs where necessary.
• Implement and maintain an effective succession plan for all talent, ensuring 100% completion of Talent Reviews for Assistant Manager and above level.
• Ensure effective roll-out of new initiatives through provision of effective training and coaching of employees.
• Ensure that departmental trainers maintain accurate and up to date records of all training activities within their departments. Ensure that reports of all training conducted are correlated from departments on monthly bases and perform spot checks that all training reported has accurately been carried out.
• Provide T&C information regarding training needs in all departments together with the departmental trainers.
• Together with the Talent & Culture Coordinator ensure that cross training process is fully utilised and followed up with each department.
• Provide reports of the RO on training courses on quarterly bases.
• Lead the process of further education sponsorship, maintain record of participants on the Education Sponsorship program, ensuring contracts are issued to all participants.
• Pick up reins of department training and on job training (dept induction, dept trainers, dept processes) and ensure consistency and quality of training.
• Ensure that 25hours orientation program is attended by all new talent within 4 weeks of joining the team.
• Ensure that the 25hours orientation program fully follows the Accor and best practise recommendations of what is included in the training.
• To provide advice service to both managers on individual development plans and/or coaching.
• Produce a list of possible IDP ideas periodically to all HODs.
• Ensure together with the Dir of T&C that 25hours is fully compliant with Accor people processes.
• Produce at least twice a year an article regarding training initiatives and/or training news.
• Lead and coordinate the team of brand trainers.

Requirements

Your experience and skills include:
• You've had several years of professional experience in Training, as well as T&C within hospitality industry, and speak English fluently
• You'll bring exactitude, service orientation and team spirit to your job, so that you can give your colleagues optimal support in negotiating the maze of figures
• You can inspire colleagues, and you have good self-management skills
• You're a doer - and even if you do it wrong sometimes, you openly admit it
• You're not just bringing your abilities, but also your character
• You're computer literate and must have experience with Opera and Opera vision
• You're Personality: warm, welcoming, efficient and innovative

Your team and working environment:
• Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.