Learning & Development Manager

Job description / Role

- To conduct training needs analysis (TNA) per year identifying all the training required for the Hotel.
- To facilitate trainings for the employees as per ACCOR L&D training module standards.
- To develop new training courses as per TNA.
- To develop a comprehensive training plan of all training activities for the year to be reviewed quarterly and recommendations made where necessary.
- To liaise with professional bodies, training institutions and consultants to source out and develop with the appropriate program.
- To assist all departments in preparing for Human Resources Management Operations Review including conducting a self-audit for the L&D Department.
- To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
- To plan the Hotel's Training Budget.
- To assist the Director of Human Resources in the smooth and efficient running of the Human Resources Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered.
- To manage and development the ambassadors, ensuring that they are developed to their maximum potential and efficiency and monitor their performance to Stay current with Training Philosophies and Methodologies.
- To manage an up-to-date Training Resources Centre fully-equipped with training facilities.
- To ensure the security of training facilities, equipment and materials.
- To assist the Executive Committee in identifying the training needs within each department.
- To advise the Director of Human Resources of any new support materials that would be beneficial to the Hotel.
- To respond to changes on the Human Resources Functions as dictated by the hotel.
- To ensure that the recommended quota of Departmental Trainers are trained and maintained for each department.
- To ensure the maximum utilization of Departmental Trainers are trained and maintained for each department.
- To regularly audit, evaluate and provide constructive feedback to Departmental Trainers on their performance.
- To initiate and implement regular training motivational program to motivate Departmental Trainers. To organize regular Recognition Programs for Departmental Trainers.
- To schedule regular meeting with respective Departmental Trainers and their Department Heads to discuss Training matters.
- To work the Departmental Trainers and ensure that they submit and conduct Monthly Departmental training Schedules.
- Prepare monthly Training reports.
- To be responsible for the compilation, updating and implementation of the Employee Handbook
- To ensure a strong, creative and effective Ambassador Communication System within the Hotel to keep ambassadors informed on all training activities.
- To set-up and maintain an efficient filling system for proper maintenance of all training documentation, record and materials.
- To maintain a systematic administration system for the effective administration of training programs.
- To maintain the status of the department.
- To maintain an up-to date computerized Training Record system.
- To recommend the purchase of training equipment and training materials.
- To manage and update the training premises, equipment and materials.

Requirements

- To maintain a Training Library as part of Developmental and Training tool.
- To identify candidates both internally and externally for Corporate/Management Training Programs.
- To draw up appropriate Programs.
- To hold meetings with Corporate/Management Trainees to discuss areas of accomplishments and concerns and hold learning or sharing experiences sessions. To keep Executive Committee Members and Departments Heads informed of Trainee's progress.
- To ensure timely submission of Quarterly Evaluation of these Trainees.
- To arrange the recruitment/selection of trainees under the Trainee Scheme.
- To administer/coordinate both the "On and Off Job" components of Trainee Scheme.
- To compile Trainee Programs as necessary.
- To administer documentation associated with the program.
- To constantly monitor progress of individual trainees by meeting monthly with trainees and receive feedback from Department Heads involved in the program.
- To prepare and administer Familiarization programs for Key management position.
- To develop, update and organize Orientation Programs and to ensure that all New Hires are scheduled to attend the Orientation and Departmental Orientation Program.
- To coordinate and monitor effectiveness of School Visits.
- To maintain close contacts with local colleges, hotel school and universities and liaise with them accordingly.
- To organize exposure training for students.
- To participate actively in Career Fairs.
- To ensure that all employees report for punctually wearing the correct uniform and name tag all times.
- To assist in building of an efficient team of employees by taking an active interest in the welfare, safety and development.
- To ensure that all employees provide a courteous and professional service at all times.
- To train your subordinates ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
- To supervise employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
- To assume duties as entailed in the Human Resources Division's Duty Roster.
- To assist in Human Resources functions, where requested.
- To actively participate in all Human Resources Activities.
- To undertake any other assignment as assigned from time to time by the Director of Human Resources.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.