Learning & Development Manager

Job description / Role

Company Description

We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI THE OBELISK

Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French "Joie de Vivre". Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings

Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

THE POSITION

To assist Director of HR to monitor and analyze employees training needs, oversee and implement all brand specific, corporate, hotel and departmental training programs and to implement strategies for organizational development of Sofitel Dubai the Obelisk. This role requires a truly passionate hotelier with great understanding of ultra-luxury, attention to detail and an engaging and inspiring presence.

KEY ROLES & RESPONSIBILITIES

- Conducting Training needs analysis for the hotel.
- Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel's goals and strategic plan
- Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
- Ensure coordination and delivery of training programs of all internal providers
- Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
- Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
- Provide support and development of Departmental Trainers as required
- Design and Implement effective processes and tools for learning evaluation and reporting
- Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
- Negotiate, oversee and follow up on learning facilitated by external providers
- Update training information in employee HR System, maintain accurate records of activities and participant information
- Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
- Prepare monthly forecasts of training related expenses
- Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
- Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
- Assisting with general support for HR office (including front counter, benefits and recruiting) and participate and assist in other projects as required
- Champion all Employee Engagement (EES) activities, Committee related initiatives including monthly recognition, Committee Meetings and Team Gatherings
- Drive engagement and culture throughout the hotel.

Requirements

Qualifications

PERSONAL ATTRIBUTES

- Solid communication skills, both written & verbal
- Engaging presence
- Warm and inviting style of presentation
- A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization
- Enthusiastic and positive personality; effective leader and team player, possessing a high degree of professionalism and sound human resources management capabilities
- Strong organizational skills, works well on their own, able to set and meet deadlines with quality results

QUALIFICATIONS

- Degree in Hotel/Human Resources Management or its equivalent
- Certificate or Diploma in L&D practice
- Working knowledge of Excel, MS Word, PowerPoint & Publisher

EXPERIENCE

- Minimum 3 - 5 years of experience in the Hospitality Industry, with minimum of two years in a Leadership role
- Human Resources experience a definite asset
- Interaction Management, MBTI, FranklinCovey facilitator an asset

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.