Lobby Hostess

Job description / Role

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Welcome guests as they enter the hotel lobby with a warm and friendly demeanor.
• Offer assistance with luggage and provide directions or information about hotel amenities and services.
• Assist guests with the check-in process, ensuring a smooth and efficient experience.
• Answer any questions they may have about room reservations, hotel policies, or local attractions.
• Act as a concierge by providing recommendations for dining, entertainment, and sightseeing activities in the local area.
• Assist guests with arranging transportation, make restaurant reservations, and coordinate other guest requests as needed.
• Ensure that the lobby area is clean and tidy throughout the day.
• Monitor the lobby for any safety or security concerns and report any issues to appropriate personnel.
• Build positive relationships with guests by anticipating their needs and exceeding their expectations whenever possible.
• Address any guest complaints or concerns promptly and professionally, striving to resolve issues to the guest's satisfaction.
• Collaborate effectively with other hotel staff, including front desk agents, housekeeping, and maintenance teams, to ensure seamless coordination and guest satisfaction.
• Communicate any relevant information or updates to the appropriate departments.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.