Local HR Services Representative

Job description / Role

Our client is currently recruiting for a Local HR Services Representative .

This is a contracting staffing role under Manpower for a contract period of 12 months (Renewable depending on company requirements and/or individual performance).

An integrated team of local HR services specialists managing the HR country operation scope as defined in the HR Service and Compliance Catalogue. This mainly includes the management of activities which derive from compliance and regulatory requirements. Local HR services is delivered by a virtual team located at critical Client sites and firmly integrated and aligned with existing shared services teams residing within the GBS- Employee Experience pillar and/or HR such as the HR Support Tier 1&2, global staffing administration, global mobility, Finance, Payroll, ER Delivery, HR Projects and others.

This groundbreaking Employee Experience pillar is truly bridging cross functional teams to provide simplicity, clarity and greatly improve the holistic employee experience. This will be a journey of improvement over time, leveraging the natural synergies of our functional teams through cross-functional processes. This team also focuses on improving the experiences, processes, and tools that employees encounter daily.

Core Activities

Local Benefits Delivery:
- Obtain and validate necessary employee data for onboarding, changes occurring due to life events, and off boarding events.
- Work with internal partners to ensure correct processing of benefits information.
- Manage payment process for vendor services where applicable.
- Partner with HR Country and COE on annual plan renewals.
- Partner with HR Country to develop and communicate enrollment and benefit updates to employees.
- Plan, communicate, and deliver local site benefit events in partnership with HR Country. Activities include determining timeline, planning, coordinating with vendors, communication content design, and providing onsite support for employees’ questions.
- Manage accurate internal data and forms to ensure compliance with local requirements.

Local Absence Management:
- Collect necessary paperwork associated with leaves of absence
- Process the leave in system in line with local legal requirements
- Provide payment instructions to payroll and other 3rd parties
- Verify manager actions on completion of leave
- Manage process compliance in line with country and global policy

Local Compliance:
- Responsible for adherence to the compliance accountability model and assessment methodology agreed upon by COE and Partners/stakeholders.
- Coordinate with different stakeholders to collate data and prepare various government reporting requirements, if required in location
- Provide data support (Pfile, benefits, absence) for internal and external audits
- Ensure process compliance in line with policy changes.

New Hire documentation support including:
- Facilitation of immigration data required for the application of the visa/work permit process in partnership with the third party
- Copies of visa/immigration/work permit paperwork and passports required to be held on local files
- Validation of Medical Checks and file, where required to be carried out locally
- Collect completed and signed contracts and file as per local requirements
- Complete employee Work Books, as required
- Benefit enrollment documentation where required locally
- Any other data collection requirements stipulated by local law

HR Program Delivery:

Provide local presence with administration expertise for a variety of programs conceived and driven by HR, mostly in service of employee engagement, eg.
- Acquisitions
- Country enablement initiatives
- Employee engagement initiatives
- New local guideline/policy or procedure introduction, review, or changes

Other Global Services:
- On-boarding
- Off-boarding
- HR incident support
- Personnel file administration

The Competencies
- Partnership Building
- Building of effective relationships with managers, employees and HR.
- Consulting & Contracting with Clients
- Collaboration Across Business
- Effective Communication
- Excellence in Operations
- Demonstration of Systems Thinking
- Management of Process & Programs
- Champions Continuous Improvement
- Drives Results
- Alignment of Analysis and Strategy
- Analyzes and Interprets Data
- Demonstrates critical thinking, sound judgement and a pragmatic approach to decision making.
- Knowledge Application
- Demonstrates Cisco Knowledge
- Demonstrates Functional Expertise

Requirements

- University degree in Human Resources/Business Administration or similar
- Generalist HR experience, preferably in a complex, multinational organization
- Knowledge of principles and practices in HR administration
- Very good command of English and local language, both speaking and writing
- Advanced MS Office skills
- High customer orientation & results achievement with strong business acumen
- The required competencies:
- Partnership building (building effective relationships with managers, employees and HR, consulting, effective communication)
- Excellence in operations (management of process and programs, champions continuous improvement, drives results)
- Alignment of Analysis and Strategy (analyzes and interprets data, demonstrates critical thinking and pragmatic approach to decision making)

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions